CMP Vacancy Updates

Project & Development Manager

CMP — Mon, 14 Apr 2008 14:18:05 +0100

Role Objective:

Working in the Collections and Recoveries Department to manage a range of projects within the Collections and Recoveries areas to support department objectives and the development of the Collections and Recoveries area.To ensure company collections policy is kept updated with new initiatives being delivered.

Manage the change control process within collections to ensure risks are kept to a minimum and any changes approved are of benefit to the business by improved efficiency and productivity and are implemented with all risks covered.

Department Objective:

Ensure all accounts in the early stage of collections activity are worked assertively but professionally and fairly to allow a minimum level of drop through to 2 instalments down and achieving the departments KPI's

Ensure all accounts that reach termination stage have been given every opportunity to pay and have been actively worked exploring all options

Key Tasks:

Manage projects at every stage of the process. Writing specs, completing cost/benefit analysis, stakeholder analysis, management of deadlines and actions through development, liaison with IT, external suppliers and internal departments, writing of testing scripts, testing, delivery, sign off. Set up and control accurate measurements within the collections area to ensure that any changes to policy can have improvements measured. Ensure roll out of projects is delivered to collections teams with adequate instruction, training and measurements. Responsibility for the re-design of processes within the department. To hold regular meetings with HOCO, HOR and management team to identify any process frustrations and work to resolve these.To conduct regular reviews of reporting tools to audit accuracy of reporting and usefulness. To maintain the department process manuals: to keep updated with any changes and ensure are easily accessible. To maintain Collections Management Log with any internal/external events which may impact results__To measure the productivity and efficiency of the department to show where improvements have been made and what the benefits have been. Formalise and maintain internal service level agreements. Resource support for department where required

Adhoc tasks from the HOCO/HOR/Risk Director

Knowledge and skills:

Completion of ICM foundation course 'Introduction to Credit Management'

Completion of 'Prince' project management course or similar

A sound knowledge of company criteria and working practices and products

Understanding of workings of Hire Purchase market and the vehicles being financed by the company

In depth knowledge of the credit industry and best practice

Company Business plan and key objectives

A sound knowledge of company systems (ROSS/PIMS) and Microsoft Office - minimum basic excel course completed

Completion of CIPD course 'An introduction to Management'

Personal Requirements:

SPECIAL Values, these should be identified and assessed at interview stage.

Delivering Results, Commitment/Leadership, Communication, Teamwork, Business Knowledge, Customer Focus, Decision making, Self motivated and time management Motivation, Commitment, Flexibility, Valuing others

Please specify other personal attributes this role requires:

This role requires an enthusiastic, focused and determined individual who responds positively to targets. The Development Manager role requires excellent time management and self motivation skills. The various department management staff will be relying on this individual to respond to their requests quickly and efficiently. These must be prioritised and completed within agreed deadlines.Confident and able to communicate well at all levels with the ability to think on their feet, this individual is required to work with and in between levels to resolve issues and provide relevant information/assistance.This role is demanding and will require a dedicated individual who is keen to continuously learn and develop skills which can be used to improve the department performance and ensure that all functionality is documented and information used to maximum potential.

Customer Care Representative

CMP — Mon, 14 Apr 2008 14:31:03 +0100

The client is a major ISP. This Customer Care role is the designated First & Second level support for customers with billing queries, outstanding order updates, or any other general account queries. Your role involves the management of these customer queries as well as the customers overall experience.

Key Functional Responsibilities:

To adhere to the Customer care Values as set out in the Customer Care manual Responding appropriately to e-mails & calls covering billing, order queries, and other general account enquiries Providing first-line support to resolve queries/issues raised by customers or escalate and assign queries for further action to Second line. When assigned, deal appropriate with all second line queries, escalations & complaints.
Ensure all appropriate interactions are logged on internal systems Monitoring progress of escalated issues.
Respond to customers when resolution is confirmed and in the interim to maintain confidence in the service installation/billing process.
Deal appropriately with Customer complaints Provide suggested alternatives for processes, systems and practices in order to enhance service offerings where possible
Carrying out ad-hoc projects/roles when necessary as required by the department
Work collaboratively to develop effective working relationships within the Customer Care team and organisation as a whole
Ensuring personal and team targets are met, assist in ensuring company strategies & goals are achieved General Office administration

Key Areas of Interaction:

Customers
Provisioning
Technical Support
Sales team
Finance teams

Key Areas of Experience and Skill:

The person appointed must be an individual who prefers working in a team environment and who can demonstrate excellent team working attributes. The individual must have a flexible approach and enjoy working in a rapidly changing and growing organisation.

General skills and experience to include:

Used to working at all levels with a wide customer base from Business to private users
Demonstrable Customer Care skills
Excellent communication skills from telephone to written (e-mail)
Desire for accuracy
Experience of database information retrieval
Demonstrable personal organisation Enthusiasm for the Internet and its potential
Flexibility and commitment

Technical skills to include:

Accurate typing skills
Proficient in Microsoft Office package (particularly Outlook)
Previous work with different databases (for information retrieval)

Telesales Executive

CMP — Mon, 14 Apr 2008 14:38:45 +0100

The company are an electrical cable distributor.

Main duties: Cold calling, this would be initial call to new prospects through the whole process of initial mailing quoting and chasing, Using and updating database through this process, Chasing quotes done by the company's other office, Re engaging old lapsed customers.
The product requires some technical / product knowledge but training would be given.

Operations Manager

CMP — Mon, 14 Apr 2008 14:55:10 +0100

Responsible to: Managing Director

Role Summary
The Operations Manager will be responsible for maintaining smooth day-to-day operations and ensuring services are provided to the required standard of quality. This role will include managing and co-ordinating the examination and certification process from end-to-end.

Key Tasks
·Managing the operational activities within the company.
·Maintaining effective working relationships with other managers, employees, clients and suppliers.
·Ensuring that quality controls are met.
·Advising on improvements to the existing examination and accreditation processes.
·Representing the company at conferences and exhibitions in the UK.
·Representing the company as an Examination Institute within the ITIL community.
·Co-ordinating of resources required for operational efficiency.
·Ensuring that quality controls are met.
·Ensure client service levels and quality targets are met.
·Involvement in personnel issues at the company site (Resourcing and Performance Management).
·As a member of the virtual International Management Team troubleshoot operational issues as requested.

Qualifications
·Bachelors Degree
·At least five years experience in similar role
·Ideally a Project Management Qualification

Skills
·Intermediate knowledge of Microsoft Office package (Word, Excel, Outlook, Access, Visio, PowerPoint)
·General knowledge of the principles and practices of managing the production and distribution of products or services.
·Strong management and leadership skills with the ability to successfully inspire, motivate and develop a large team.
·Excellent command of written and spoken English
·Good attention to detail
·Good time management skills
·Good presentation skills
·Project management skills

Competencies
·Ability to work effectively under pressure to tight deadlines and cope with changing priorities.
·Ability to generate novel and valuable ideas and use these to develop new or improved processes/systems/methods.
·Ability to evaluate various available courses of action and demonstrate the ability to make decisions.
·Ability to clearly express ideas, thoughts and concepts.
·A broadly based understanding of key business fundamentals.
·Ability to develop mutually beneficial long-term business relationships.
·Ability to implement and improve processes.
·Ability to gain agreement for or acceptance of initiatives.
·Ability to drive a project forward.
·Understanding of corporate strategy and vision.
·Ability to delegate workload.
·Ability to build and maintain relationships with individuals from various cultures and backgrounds.
·Ability to understand relevant standards and quality policy.
·Ability to evaluate which members are part of the group philosophy and values.
·Ability to create environment of open and positive communications between others.

Account Manager

CMP — Mon, 14 Apr 2008 15:15:44 +0100

PURPOSE OF THE JOB:

To effectively manage the planning, budgeting, implementation and evaluation of campaigns from background research, creative development, planning and budgeting through implementation and evaluation.

REPORTING RELATIONSHIPS:

Reporting directly to: Senior Account Manager

Resource: Senior Account Executive

Working Interfaces: Account Management Team, Logistics Management Team, Finance / Accounting Personnel, Client contacts, Agency contacts, Suppliers & Third Party Companies.

ACCOUNTABILITY

Delivery of well planned, well run campaigns that deliver a profitable return for the company.

To direct, manage, appraise and maintain morale and efficiency of a Event team.

KEY ELEMENTS OF THE JOB:

The Account Manager’s primary function is to work alongside the Senior Account Manager to provide support in the management of the company’s business.

The post holder must:

·Be numerate, computer literate (Excel & PowerPoint essential) and have an ability to command respect from all working interfaces.

·Possess analytical skills to problem solve and apply realistic and balanced judgement.

·Possess a high degree of organisational and administrative skills with an attention to detail that is second to none.

·Respond well to working under pressure

·Have good, confident communication and presentation skills (both orally and written)

·Possess good purchasing / negotiating skills

RESPONSIBILITIES (TASKS):

·Interpret client policies, wishes and information to enable agreement of objectives and the development of promotional strategies (sampling, SP mechanics and radio)

·Plan and organise work to meet objectives / timings, delegating responsibility for tasks in the training and development of resource reports.

·Prepare and present proposals to client involving written documents, detailed budgets, visual concepts, draft copy / scripts, promotional and sampling mechanics.

·Ensure efficient and accurate submission of schedules, timing plans, estimates, and contact and progress reports.

·Maintain budgets, internal cost sheets and invoicing schedules – ensure prompt submission of all invoices.

·Provide monthly reports on billings and profitability.

·Brief relevant colleagues on campaign requirements - organising and conducting brainstorm meetings, logistical briefing meetings and staff briefing sessions.

·Attend live event activity – checking quality and effectiveness - ensuring teams adhere to brief and are proactive in delivery of targeted samples.

·Monitor progress of activity and recording sales data, preparing and presenting evaluation and post activity reports.

·Check and obtain sign off of copy, artworks, proofs etc.

·Establish and foster a sound working relationship with client contacts and their respective agencies / suppliers.

·Organically grow client revenue through actively networking, proposing added value services and leveraging additional brand and associate company opportunities.

·Keep abreast of the client’s business / industry and be aware of their problems and the competition.

·Attend exhibitions/shows/fairs to seek new business, innovative ideas, premiums and offers for consideration when planning future proposals.

·Contribute to improvements in efficiency and effectiveness of self, team and company.

Senior Account Manager

CMP — Mon, 14 Apr 2008 15:17:16 +0100

Role:

To manage the delivery of sold projects and assist with the development of new business.

Responsibilities:

Responsibility for a variable portfolio of designated projects
To act as the primary client contact for designated projects once an initial brief has been agreed with the Client
To coordinate the activities of internal/external suppliers required to deliver the project
To deliver the project to agreed time/cost/quality parameters in line with the Company’s Management Systems (SMS)
To manage Client expectations through the life of the project and formally communicate changes to time/cost/quality parameters to the relevant stakeholder, whether the changes are as a result of Client change requests or due to other circumstances
Financial management of designated projects to ensure the project delivers the budgeted Agency revenue as a minimum
Complete timesheets, jobs and set project budgets, create purchase orders, reconcile and close jobs. Reviewing jobs on a weekly basis with either the Financial Controller or Commercial Accountant
Update forecast data on an ongoing basis. Conducting a formal review at least on a monthly basis with appropriate Group Account Director /Account Director
Organise a formal internal financial performance review of projects with the appropriate Director immediately prior to job closure
Provide a written case study of the project in Word and PowerPoint format to the Client Services Director if required
To hold project team meetings on a weekly basis and provide the client with a weekly project status report
To ensure Client receives timely and accurate analysis project reports accompanied by an interpretation of project data
Ensure that their knowledge of the agency’s positioning, services, products, case studies is kept up to date
Provide to the client a summary of project finances at least on a monthly basis
Assist with client development/acquisition activities as required
Any other reasonable duties which may be considered commensurate to the role

Skills and experience:

Relevant marketing experience either working within an agency or client side, with experience at Account manager level or equivalent client side position
Graduate in marketing/business studies discipline
Ideally possessing post-grad marketing qualification
Experience of copywriting and print/production processes would be an advantage
Automotive experience
Excellent IT skills, including knowledge of Microsoft Office to intermediate level
Excellent communication skills (verbal and written)
Numerate, possessing good numerical critical reasoning
Display a high degree of self-motivation, self-discipline with enthusiasm and drive to succeed
Proven managerial skills, including the ability to mentor and coach
Leadership and influencing skills
Possess a high level of business acumen, coupled with the ability to balance risk when developing the business
Experience of negotiating and liaising with client budget holders/decision makers both internally and externally
Excellent Project Management/organisational skills
Desire to succeed with a good track record delivering results
Flexible approach; ability to work as part of a team in a fast moving environment
Ability to translate a verbal brief and develop a fully costed Client proposal

Senior Account Manager

CMP — Mon, 14 Apr 2008 15:21:38 +0100

Role:

To manage the delivery of sold projects and assist with the development of new business.

Responsibilities:

Skills and experience:

Customer Service Advisor

CMP — Mon, 14 Apr 2008 15:27:05 +0100

Job Profile

The Customer Services Advisor’s role is to provide outstanding Customer Service, prompt responses to queries and complaints and maximising all new business opportunities.
The Customer Services Advisor must demonstrate excellent telephone skills and have the ability to build good telephone relationships with the customers.

Responsibilities

Ensure all customer queries are dealt with professionally and efficiently, whilst maintaining a Customer focused approach at all times.
Management of Customers to drive long term business relationships
Achievement of daily, weekly and monthly KPI targets
Conduct Customer Welcome Calls (outbound calls) in line with current processes and in line with targets
To process Personal Loan applications
Processing Payments and Settlement figures
Work Queues to be actioned daily in line with KPI targets
To meet call quality standards and ensure 100% FSA compliance in line with KPI targets

Briefing and Communication

Participate in weekly call monitoring sessions & monthly team Reviews and Meetings.
Quality and Customer Satisfaction
Accuracy of customer details, all information given and entered onto internal databases in line with pre-set procedures. Committed to Outstanding Service.

Senior Account Manager

CMP — Mon, 14 Apr 2008 15:31:59 +0100

The client is looking for talented Senior Account Manager with a broad agency background (Consumer & B2B) i.e. PR led with a communications edge i.e. strong media relations, client handling, team management plus the experience/ability to advise and interface with broader marketing disciplines e.g. digital marketing, working with creative studio etc.

In-house Recruiter

CMP — Mon, 14 Apr 2008 15:42:12 +0100

.To handle all “Our Clients” Recruitment for UK and the Dealer network

.To control, manage and build the “Talent Pool” database and to ensure that all details are accurate and up to date

·To market Recruitment to the Dealer network

·To manage a relationship with the Field Team

·To identify candidates for the “Talent Pool” database

·To manage all candidates through a structured process as agreed with the Project Manager

·To manage the Adapt database, ensuring that all contacts are up to date and have a relevant next action

·To maintain regular contact with all relevant network Dealer staff and to match their requirements to suitable candidates

·To conduct monthly marketing for as detailed by the Project Manager

·To conduct structured telephone interviews with candidates

·To pass any appropriate candidates to the Subject Matter Experts and manage the next actions within an agreed timescale

·To conduct marketing as agreed with individual Dealerships for vacancies in their area and to handle all responses.

Recruitment process
·To provide all information and reports within deadlines set by the Project Manager

·To meet all activity volumes as detailed in monthly Key Performance

Indicators
·To meet monthly placement targets as detailed in monthly Key Performance Indicators

·To conduct prospecting and tasks in line with the monthly Key Performance Indicators set

·To use a planned and agreed telephone process with all candidates that embrace the brand philosophy, designed to achieve maximum results from available opportunities.

This will include building rapport and a structured telephone interview
·To maintain excellent relationships with all personnel. To communicate with these in accordance with guidelines given by the Project Manager
·To ensure that all Dealerships are contacted monthly to ascertain their recruitment requirements and to match suitable candidates to them
·To attend meetings, reviews and training courses as requested by the Project Manager
·To communicate regularly with the Project Manager

Customer Support Engineer

CMP — Mon, 14 Apr 2008 15:59:22 +0100

Job Profile
Customer Support Engineer.
This is a key role within the Customer Support area of the business, providing high quality 1st/2nd line technical support to a technically savvy broadband customer base.

Key Functional Responsibilities of the Role.

·To trouble shoot and provide 1st/2nd line support to broadband customers experiencing a variety of technical issues e.g. ADSL (BT Wholesale IP Stream and LLU), dial up, ISDN, e-mail configuration, DNS, hosting or server issues via telephone and e-mail and Right Now platform.

·Logging all customer interaction on a customer ticketing system (HEAT)

·Ensure the highest percentage of calls are resolved at first point of contact.

·To send or escalate calls to BT Wholesale, Engineering departments or to the Customer Support Team Leader when needed.

·To progress existing faults, by keeping customers informed in a timely manner until their situation is resolved.

·To carry out technical call back request generated from other departments.

·Act as the primary contact with BT Wholesale for all ADSL faults.

·Chasing BT ADSL tickets via eCo, XML or telephone.

·General ticket administration to ensure customer faults are continuously in the right work queues.

·Hourly collation of departmental performance figures for the KPI’s stats board.

·Remain up to date and aware of the technical support issues, IT policies and best practice methods.

·To contribute effectively and enthusiastically to company, team and individual objectives.

Position Reports to
·Customer Support Team Leader.

Key Areas of Interaction

·Broadband Customers
·3rd Line Engineering Groups
·Sales
·Customer Care
·Provisioning
·Billing
·BT Wholesale

Key Areas of Experience and Skill

·Experienced in technical customer support, possibly with a technical help desk background.
·Organised, with well developed verbal and written communications skills.
·A high quality customer support approach.
·Methodical approach to problem solving and attention to detail.
·Ability to work individually and as part of a team on a rotational shift pattern.
·Ability to learn about new communication technologies as required and share them with the team.

Technical skills to include:
·Strong technical knowledge of the Internet e.g. ADSL and dial up
·General basic knowledge on TCP/IP
·Good knowledge of Microsoft Windows
·Good knowledge of Unix
·Good technical Knowledge of Networking
·Good technical knowledge of web platforms.
·Good knowledge of mail platform, IMAP, SMTP, POP3
·Good knowledge of DNS
Exposure in mail clients and servers.

Account Executive

CMP — Mon, 14 Apr 2008 16:12:19 +0100

Our client is one of the UK’s leading Public Relations and Marketing Communications Consultancies specialising in the B2B technology sector.

They service a broad range of clients, many of which are located in North America and require pan-European coverage. All are engaged in the business of designing, developing, manufacturing/distributing and marketing technology products which affect our lives or shape our futures in one way or another.

They are currently looking for an Account Executive with six to 12 months experience. You will be working in a team and reporting to an Account Director. The job will typically entail day-to-day communication with the trade and business media, writing and editing of press releases/articles, tracking and responding to advance editorial features, managing product review programmes, assisting with the organisation of press interviews and conferences, compiling progress and evaluation reports for clients.

Applicants will need to possess:

·Good inter-personal skills
·Writing ability
·Flair and imagination
·Willingness to work as a team member
·Word processing skills
·Second European language
(preferable but not essential)

Proposal Writer

CMP — Mon, 14 Apr 2008 16:28:52 +0100

Established over 30 years ago, our client specialises in providing high quality conferences, incentive travel programmes and event management services to a broad customer base, including high profile Pharmaceutical, Financial, Legal and I.T. Clients.

This is a rare opportunity to join this global Company in their new modern offices based on the outskirts of Slough. You would be an integral part of our Commercial Operations Team and the main scope of the role is to produce high quality, inspirational event management proposals and budgets to deliver to new and existing clients.

Main Responsibilities include:
All venue sourcing
Producing customer proposals
Improving leverage and negotiation with suppliers
Producing all event costings
Working within industry and client guidelines
RFP support to sales and existing client teams as required
Managing supplier relationships and preferred supplier network
Current Destination Knowledge – Supplier Meetings, Site Inspections, Fam Trips

Attributes & Skills:
Significant experience of proposal writing for conferences/congresses/incentives
Good UK and overseas destination/venue knowledge
Good understanding of client requirements and templates
A focus on accuracy, consistency and a keen eye for detail
Committed to getting it right, first time, every time
Budget management experience
Excellent written and verbal communication skills – good spelling, grammar and punctuation are particularly important
Workload Management - working to tight deadlines
Computer literacy, including intermediate/advanced Excel
Aligned with company values, including passion, integrity, honesty and respect

Operations Manager

CMP — Mon, 14 Apr 2008 16:32:25 +0100

This is a rare opportunity to join this global Company in their new modern offices based on the outskirts of Slough.

The main scope of the Operations Manager role is to manage, support and develop a team of people to the highest standard in file preparation and event management. It is a fast paced, challenging and rewarding role and the successful candidate will have the opportunity to grow and develop along with the business.

Main Responsibilities include:
Inspiring, motivating and developing team members
Quality and accuracy of team’s output in line with company processes
Managing the performance of direct reports in line with the Company’s performance management process
Managing team resource and day to day delivery
Financial management of events at a project team level
Maximising revenue generation from allocated/targeted accounts, ensuring all targets are achieved by your team
Understanding client business structure, products, policies and key personnel
Assisting our Client Services Department with information required for client presentations within allocated accounts
Ensuring team adheres to client SLA’s
Attendance at key operational client planning and debrief meetings
Onsite event attendance for the purpose of training and development of team members
Understanding and delivery of ABPI and Pharma Guidelines

Attributes & Skills:
People management skills
Significant event management experience within an agency environment.
A proven track record of managing events of all sizes
UK and overseas venue knowledge
Calm and well organised with the ability to balance the responsibility of managing a team whilst ensuring the highest standard of work
Strategic thinker and planner and focused on achieving results
A focus on accuracy, consistency and dedicated to customer service
A commitment to getting it right, first time, every time
Budget and file management experience
Excellent written and verbal communication skills
Ability to influence and motivate others
Resilient with the ability to constructively challenge
Accuracy and computer literacy
Aligned with company values, including passion, integrity, honesty and respect
Previous experience of working with pharma clients would be an advantage

Internal Sales Executive

CMP — Mon, 14 Apr 2008 16:47:01 +0100

Warm prospecting calls to identified target companies with a potential requirement.
The ability to fact find, investigate, uncover and understand the customers business needs, goals and objectives in order to spot opportunities for the company to sell in their services.
To be able to sell in company services once an opportunity is uncovered either concepts or ideas to either build a pipeline or secure business or generate future enquiries.
To be able to close new business at the highest profitability to company and the most effective solution to our clients.
To be able to handle inbound new business enquiries and convert them or generate future business.

Duties and Responsibilities:

The ability to lead the sales process in a consultative professional manner and to be customer service focused.
Needs to be proactive, a self starter, driven, motivated and to have passion and belief in themselves and what they do.
To think analytically and "outside the box"
Needs to demonstrate the ability to reach targets and key performance indicators.
To use own initiative and creativity.

Management Responsibilities:

No direct management reporting.
Skills / Attributes Required
Must have some experience in a sales environment.
Proven track record of management customer relationships and developing business.
High standard of education.
Must have excellent communication skills both verbally and written and business acumen.
Excellent sales, interpersonal and telephone skills.
Good time management skills.

Field Based New Business Sales

CMP — Mon, 14 Apr 2008 16:55:03 +0100

·Experienced field based sales professional

·Ability to operate in a low maintenance manner within a regional role

·Experience in working at all levels within the Enterprise space.

·Minimum 5 years demonstrable experience selling converged solutions.

·Understands the need for timely and accurate reporting

·Activity driven

·Experience in at least one sales methodology

·Candidates must be eligible to work and live in the UK

·Commercially aware

·Ability to integrate within a multicultural environment

·Readily embraces change within a dynamic environment

·Understands the strategic nature of cross selling within the Group.

Collections

CMP — Tue, 15 Apr 2008 13:08:07 +0100

Job Summary

Collection of arrears on credit agreements by using all available means of communication.

Major Responsibilities and Priorities

Work accounts in arrears via a computer system ensuring collections strategies and processes are adhered to
Collect outstanding money using different tools such as telephone, letter, email and text
Make suitable short and long term arrangements within mandates
Daily achievement of individual and team targets in line with the current business plan
Ensure a high quality of service to all internal and external customers
Work according to company values
Look to continually improve own and team performance, putting forward improvement ideas in a constructive manner
Participate in team meetings

Focus, determination and a positive outlook is required. Must be comfortable with dealing with a variety of different emotions over the phone including anger, frustration and also compassion. Must be reliable, well presented and professional at all times. Drive for results is essential as working in a target driven environment. Able to get on with others and be a team player. Good negotiating skills and strong powers of persuasion· Ability to make decisions quickly and confidently over the telephone· Good communication skills – both written and verbal Keyboard/Typing

Account Manager

CMP — Tue, 15 Apr 2008 13:15:57 +0100

This role requires no new business and is essentially building relationships and maximising the potential within existing clients. Its not a full cycle recruitement role as the company will provide a resourcer to find candidates to bolster the company advertisement response. This role provides opportunity to progress within the company.
The ideal candidate would need either recruitment experience or be from a sales environment with a retail management background.

Trainee Recruitment Consultant

CMP — Tue, 15 Apr 2008 14:11:52 +0100

This company has grown steadily to become one of the major players in the Retail Recruitment market place and now operate two divisions: one specialising in Retail Operations recruitment, the other in Retail Head Office recruitment specifically Buying, Merchandising and Supply Chain. Running through the business are the over-riding principles to provide a quality driven, intelligent and effective recruitment service and this ethos has maintained a loyal and committed client base that includes a broad range of many of this countries leading retail businesses.

This role is principally responsible for sourcing and pre-interviewing potential candidates and is an excellent first step for individuals looking to work in the recruitment industry. Candidates will be motivated and enthusiastic, ideally with 6 to 18 months commercial experience gained in a business or retail environment and posses a 'can do' attitude to achieving personal career goals and company targets. You will need a bright and engaging telephone manner and the intelligence and ability to maximise your role. Successful candidates can expect plenty of scope in the position and the opportunity to develop their skills and gain the experience required to progress into a Consultants position. Company policy ensures that promotion and development opportunities are always offered internally first.

Business Controller

CMP — Tue, 15 Apr 2008 14:19:43 +0100

Direct Reports: Sales, Logistics, Finance & Procurement

Purpose of the Job/Context
To manage, direct & control the ‘day to day’ business, ensuring your personal KPIs and those of your team are delivered, with an emphasis on achieving the profit plan

Key Responsibilities

1. Deliver sales turnover and profit targets.

2. Manage, direct, control and motivate a team of 11 across all disciplines, to
ensure delivery of plan.

3. Help focus the team to work together to develop and execute strategies
which grow overall business and reduce costs.

5.Regularly (2-3 days a week) visit customers to protect and grow turnover/profit and develop key customer contacts both horizontally and vertically.

6.Ensure all personnel have clear objectives.

7. Forecast business requirements in line with other group departmental
requirements and regularly communicate updates to the main board.

8. Control all costs associated to the department, subordinates and customers.

9.Manage product and stock levels in line with business requirements.

10.Ensure the business operates at all times and in all matters clear and defined strategies and protects its brand and that of the parent company.

11.Manage best practice.

12.Liaise with stakeholders.

Job Knowledge
·Working knowledge of catering channel dynamics, including regional distributors.
·Know how to ‘trade’ with customers.

Skills / Competencies

P&L management, Ability to Negotiate & Sell, Budget management,Results orientated, Cross functional liaison, Strong communication skills, Influential Leader, Affective Time Manager, Honesty & integrity, Analytical skills,Profit motivated, Creative, Entrepreneurial background.

Qualifications
Experience is better than qualifications.

Work Experience
Profit & loss accountability
Experience in managing people - ideally a cross functional team
Entrepreneurial background

Partner Operations Manager

CMP — Tue, 15 Apr 2008 14:21:10 +0100

Purpose of the role With the Customer Operations Director you will implement the overall strategy to provide excellent customer service in a cost effective manner. Identifying the requirements of each new business partner, ensuring their needs and expectations are attainable and realistic in relation to the product portfolio and capability.Key role objectives:

Operational delivery of contracted services
Document and champion client needs into the business collaborating with the commercial, operational, legal and management teams
Ensuring that all account management is carried out in a timely and professional manner.
Identifying and acting on upon ‘operational feedback’ to address training and process education of 3rd party resellers
Developing and nurturing resellers to use and comply with the use of our business systems to order, manage and deploy solutions on behalf of their clients
Acting as a point of escalation for outstanding issues
Colloborate with commerical teams to deliver on the strategic account plans
Nurture the next generation of partner operation managers

Areas of key responsibilities

Issue management & resolution
Customer service review meetings
Project Management of new services into a partner
Ensuring the partner complys to business processes
Root cause analysis
Setting and monitoring performance productivity targets (partner and individual)
Responsibility for ensuring the relationship is documented
Support the commercial team in developing profitable business

We are looking for:

Demonstrable experience of managing customers in a business-to-business relationship within the area of service implementation in the IT/Telecom industry
Good project management skills and proven ability to work within time and budget constraints
Strong commercial acumen with a deep understanding of telecom & connectivity issues
Driven CSAT improvements into complex business organisations
Presented operational roadmap and recovery plans to senior level decision makers

Industry knowledgeYou will have:

Practical understanding of telecom/ internet/ technology issues
Knowledge of project management methodologies
Previous account development/ sales experience
Proven ability to understand and interpret statistical analysis
Proven experience of building, coaching and developing a team
Good presentation skills (creation and delivery)
Proven ability to interpret statistical data

Specific SkillsYou will need to be:

An excellent Relationship builder
Numerate & Analytical
Hardworking & Flexible
An excellent communicator
Strong in report writing skills

Head of Property & FM

CMP — Tue, 15 Apr 2008 14:22:30 +0100

Property Manager (with Strategic FM) – Director Designate Position
The Company is an independent, privately owned corporate real estate and workplace consultancy. Whose goal is to provide occupier clients with better value from their real estate, facilities and associated cost burdens at the same time as creating more productive workplace environments for their staff. Established in 1992 we work all over the UK and Europe. They are shortly to open a London office.
Property and Facilities Management – The Team & the Role
The Company has developed a highly respected team. It has a can-do reputation and as such increasing numbers of clients are instructing them to manage their properties (both occupied and legacy properties) and the associated liabilities. As a key feature of this role they are also being asked to set up and manage the delivery of facility support services to the workplace. The role will involve:
Professional team liaison, co-ordination and staff managementnManagement of third party professionalsn Service charge AND facility cost budgeting, management, & expenditure reportingn Management of the property information database. Assessment of and reporting on client lease obligationsn. Client Account management & reportingn Strategic planning for the client property portfolio. Business development through existing and new clients.

Candidate’s Opportunity
The candidate would be working closely with the real estate and capital projects teams and in some cases managing groups of colleagues to deliver services to the client. The opportunity is available for an ambitious and highly capable individual to grow into a senior position by taking a pro-active role in the business development activity.
Skills & Qualities
Qualifications – must be knowledgeable in the core property discipline, and RICS qualified. They must have an understanding of or good experience in property management. A proven track record of co-ordinating projects and teams and of delivering prompt and cost effective property solutions. Very sound knowledge of the standard Microsoft suite.
The candidate will have worked in private practice and will have all round awareness of the business implications of running and occupying property. The candidate should have at least 5 years post qualification experience and proven commercial acumen.
Qualities – A lively individual with a first class attitude to client management. Top level skills in communication, organisation and team working. Numerate, practical and with attention to detail.
General
Professional training and general business training, particularly in reporting to client management teams, is an important feature. The company is expanding and highly dynamic and this position should be regarded as a challenge by anyone who wants to get on without the constraints of a large corporate environment.

Business & Partner Support Engineer

CMP — Tue, 15 Apr 2008 14:45:29 +0100

To provide technical support for the products and services, including fully managed solutions, IP VPN, Wholesale ADSL, to the Resellers, Corporate and Wholesale of the various brands.

To provide technical support and the necessary customer care to maintain the level of service as defined by the customer’s contract/SLA.

To support customer services in escalations and tuition in support diagnostics.

Working with customers to resolves issues around service delivery of products.

Provide support for Partners and contact centres.

Escalation point for Partners and contact centres were operations have been outsourced.

Adhere to all Fault management and Jeopardy management processes.

Provide front line Support to key Business and Resellers, via telephone calls, e-mails, RightNow and faxes.

Ensuring all details are logged in a fault ticket and the unique fault reference number is given to the customer to be quoted in all correspondance for the lifetime of the fault.

Providing support for WADSL, SDSL, POP/SMTP mail, DNS queries and changes, Windows and Unix Wedbspace. Ist line support for VPN

OOH 1^st line support for Leased Lines, MPLS, les circuits and managed servers (web)

Owning fault ticket and updating customer in line with SLA (minimum of once every 24hrs) and confirming resolution, ensuring all correspondance is logged in the fault ticket.

Liaise with 3rd party suppliers and internal departments to ensure faults are progressed and resolved within SLA

Perform thrice daily server checks to ensure all business critical servers and processes are working correct, taking ownership of any failures/issues.

Perform towards meeting agreed objectives, individual and team KPI's.

Management of individual and team ticket volumes in line with KPI's.

Management of customer complaints and escalations in line with the Escalations process.

Be proactive in identifying potential areas of development in Support processes/procedures.

Ensure all Planned Engineering Work and/or Major Service Outages notifications are raised in a timely manner, including phone messages, public tickets and briefings sent to Partners.

Senior Support Engineer

CMP — Tue, 15 Apr 2008 14:55:52 +0100

To provide technical support for the products and services, including fully managed solutions, IP VPN, Wholesale ADSL, to the Resellers, Corporate and Wholesale of the various ISP brands.

You will need.

Understanding of most TCP/IP services e.g. DNS , STMP /POP mail

Understanding of Internet routing.

IPVPN Technology - MPLS & BGP knowledge if possible.

Understanding of ISDN and Leased Line.

Knowledge of IP addressing schemes.

Working Knowledge of the internet.

Knowledge of LLU (preferrable)

Understanding SQL.

Experience with Cisco networking devices and troubleshooting knowledge - CCNA qualification preferred.

Understanding of 10Base2 and 10/100Base T LAN cabling if possible.

Preferably worked for another Telecommunication provider.

Previous experience working on a technical helpdesk environment.

Business Development Manager

CMP — Tue, 15 Apr 2008 14:57:25 +0100

Based in the Business Development Team. Role - Business Development Manager.

Profile
An experienced sales professional, with a proven track record of exceeding targets.
Someone who thrives on an extremely KPI and target driven environment.
A self motivated team player who is ambitious and wants to be the best in a very competitive team.
The ideal candidate will be focused and motivated by success, recognition and the desire for progression.

Department Objectives

To exceed all set insurance sales targets.
To X-sell and up sell products in the portfolio.
To provide a high level of Customer Services to all clients both internal and external.

Objective:

To meet all set targets for the sales of Insurance products. To ensure all KPI’s are met regularly and productivity is above set expectation. Providing stellar customer service to Clients.

Key Tasks

Sales of various Insurance products
Exceed all set targets and KPI’s
Ensure productivity level stay above required minimum.
Relationship building and promotion of all products.
Welcome Call process adhered to
Promotion of Personal Loans – Fully protected.
Lead Generation.
All general Customer Service
Producing Correct documentation.

Knowledge of:
DPA
Fraud awareness
FSA compliance
Customer Service procedures

Skills

Experienced Sales person.
Proven track record in hitting target.
Enjoys working in a pressurized environment.
Sales focused.
KPI orientated.
Target driven.
Self-motivated.
Team player.
Professional.
Customer focused.
Problem solving.
Rapport building.
Self-managing.

Shift Support Engineer

CMP — Tue, 15 Apr 2008 15:08:03 +0100

To provide technical support for the products and services, including fully managed solutions, IP VPN, Wholesale ADSL, to the Resellers, Corporate and Wholesale of the various brands.

To provide 24/7 technical support and the necessary customer care to maintain the level of service as defined by the customer’s contract/SLA.

To support Tiscali customer services in escalations and tuition in support diagnostics.

Working with customers to resolves issues around service delivery of products.

Provide support for Partners and contact centres.

Escalation point for Partners and contact centres were operations have been outsourced.

Provide front line Support to key Business and Resellers, via telephone calls, e-mails, RightNow and faxes and any other methods that may be used.

Ensuring all details are logged in a fault ticket and the unique fault reference number is given to the customer to be quoted in all correspondance for the lifetime of the fault.

Providing support for WADSL, SDSL, POP/SMTP mail, DNS queries and changes, Windows and Unix Wedbspace. Ist line support for VPN

OOH 1^st line support for Leased Lines, MPLS, les circuits and managed servers (web)

Perform thrice daily server checks to ensure all business critical servers and processes are working correct, taking ownership of any failures/issues.

Perform towards meeting agreed objectives, individual and team KPI's

Management of individual and team ticket volumes in line with KPI's

Management of customer complaints and escalations in line with the Escalations process

Participating in 24/7 shift rota.

What you will need to know.

Understanding of 10Base2 and 10/100Base T LAN cabling if possible.

Knowledge of Telecommunication / internet ISP industry.

Preferably worked for another Telecommunication provider

Previous experience working on a technical helpdesk environment.

Well developed customer service skills.

Account Director

CMP — Tue, 15 Apr 2008 15:26:04 +0100

As an experienced account director you will be a key driving force in client management. An account director has ultimate accountability to the client and responsibility for all team actions and personal development.

The account director will have an integral role on the management team, and needs to demonstrate an understanding of the commercial issues of running an account and its impact, in addition to giving their team hands on support and advice to develop their skills.

To grow stature within client and industry
-to develop skills within the account team
-to identify and secure new revenue opportunities
-contribute to the future direction of the business
-act as a mentor, develop people
-active role on the company management team

Key responsibilities:-

Client
-drive all strategic account planning, ie ensure regular planning and reviews sessions
-set objectives which are understood by the client and team
-regularly assess account's profitability and structure
-monitor team results against client fee income and levels of activity
-trouble shoot across all account issues
-find opportunities for additional projects and regular fee increases
-ensure the team delivers consistently high quality work
-maintain regular dialogue with senior client contacts through hands on account work and 'corridor walking'
-propose campaigns to take client into areas they haven't experienced before
-provide consultancy level advice on wider marketing issues
-identify opportunities to integrate and grow PR into clients' wider marketing objectives/campaigns through client/industry knowledge

Teamwork
-provide positive leadership by regularly defining and communicating business objectives and priorities to the team in a motivational way
-build commitment by listening to team views and actively encouraging ideas and innovative problem solving
-ensure all team members understand their roles and objectives
-regularly assess skills of team members and identify training needs
-stand in for other account directors/clients as required
-handle unsatisfactory performance issues effectively
-ensure objectives/reviews sessions are conducted effectively and on time

Development
-identify new business opportunities which fulfill commercial objectives
-play a lead role in new business meetings and pitches
-research and devise pitch presentations
-offer constructive input to improve efficiency and fun factor
-take an active role in company management meetings and share responsibility for hitting company targets
-be sensitive to any personnel issues in the company and resolve as appropriate

General
-develop as a company. Adding positively to the culture.

Provisioning Co-ordinator

CMP — Tue, 15 Apr 2008 16:18:18 +0100

This role is a 6 month contract position.

This position is within our Order Process Team, responsible for the provision of all customer orders and service changes under the various brands. As a self-motivated team player you will be responsible for processing and managing customer orders received via the Sales Team, websites and direct from customers.Responsibilities include order management/ownership to ensure prompt completion, communicating with customers via telephone and email and liaising with internal departments and external suppliers. In addition to the above, you must be computer literate and have the ability to work in an organised and efficient manner, also possessing the drive, determination and a desire to get things right first time. The ability to effectively manage your own work load and be self-motivated in order to complete the task in hand is essential. As you will be communicating directly with our customers, an excellent telephone manner and communication skills are essential.The work and order types will constantly vary as technology, suppliers, product offerings and internal systems change. The most important factors are a willingness to learn and the ability to adapt to change.ESSENTIAL DUTIES & RESPONSIBILITIES

Handling of customer orders received via the Sales department and website
Placement of repeat and ‘simple provide’ orders onto internal order processing systems
Provision a variety of products and services on both brands
Work in conjunction with other teams in the business to provide a seamless and professional customer experience for all orders
Monitor the order systems to ensure ‘right first time’ rapid provision of services
Constant interaction with our customers and various carriers/3^rd party suppliers to ensure the timely completion of orders
Validate, register and setup new domain names in accordance with ICANN regulations
Order and renew Secure Certificates from our approved supplier and manage installation
Process service change requests using internal system interfaces
Maintain the Asset database and manage stock levels
Raise purchase orders for customer equipment and arrange delivery and installation
Assign IP addresses and ensure accuracy of database in accordance with RIPE regulations
Process and renew annually, all domains under our management on the anniversary of registration.
Cover other team member roles during absence
Answer all calls to the Provisioning telephone numbers
Any additional duties which may be required

DESIRED KNOWLEDGE, SKILLS, & ABILITIES

Customer focused
Commercial awareness
Detail oriented and a team player
No fear of constant change
Able to organise and prioritise own workload
Excellent phone etiquette and interpersonal skills
Build/sustain positive relationships, and establish rapport
Willingness and ability to immediately adapt to departmental changes
Willingness and ability to immediately adapt to changes in policies and procedures
Ability to prioritise and complete multiple tasks, problem solving and follow through skills
Working knowledge in a Windows based environment, MS Office applications, e-mail and the Internet
Ability to defuse and resolve conflict and disagreement, and help guide participants to a win-win solution
Ability to judge and use appropriate language, in a tense and stressful situation across a range of colleague, supplier and customer relationships

EDUCATION, TRAINING, EXPERIENCE & OTHER REQUIREMENTS

Willingness to learn technical aspects relating to the department
Previous admin/co-ordination experience within a busy environment

Ideally should have previous Customer Service experience within a busy department

Account Executive

CMP — Tue, 15 Apr 2008 16:23:04 +0100

An account executive is a vital member of the team, ensuring the throughput of client activity. In addition to typical tasks of telephoning journalists to invite them to press events, researching feature opportunities and monitoring client coverage in the press, an executive is also expected to use their own initiative and propose activity to resolve any account issues they face. An executive provides on the job training to any junior members of the team and reports in to the account manager/director.

A junior account executive receives regular training to help them quickly develop the basic PR skills, IT knowledge and market knowledge to support their account team in the day-to-day running of accounts.

A senior account executive has gained the trust and respect of the client and will be starting to work more closely with the account manager to develop strategy and tactics for maintaining and growing the business.

Purpose
- to maintain client confidence
- to contribute to the quality work and service delivered to the client
- to be a valuable member

Key responsibilities

Client
- play an active and reliable role in carrying out day-to-day client tasks; ie feature tracking, issuing press releases, inviting journalists to events
- own specific account areas
- develop a basic understanding about clients' business and industry sectors
- follow key industry issues
- know client target audiences
- know and read target press

Teamwork
- develop a failsafe, ongoing mechanism for reporting back your progress to the team
- appreciate how your work fits into the overall account activity
- manage your workload and propose action to resolve as necessary. ie if you need more to do/if you're overloaded propose solutions
- report back on training progress and propose training needs not yet met
- share your ideas with the team
- offer constructive input to improve efficiency and fun factor

Media
- develop basic understanding of the media, ie role of the editorial, advertising and production teams
- be able to handle press calls, taking responsibility for following through
- develop a good range of press contacts
- achieve a good feature success rate

Writing/Systems
- develop clear and concise writing style for contact reports, monthly reports, and briefing notes
- develop punchy writing style for features/ideas, letters and article synopsis
- write effective press releases from scratch which require minimal editing
- re-work US written releases
- maintain high level of accuracy on all written work, ie day-to-day work should only require final sign-off
- develop thorough understanding of IT systems and facilities available, ie ACT, Notes, Internet searches
- develop thorough understanding of admin systems, ie preparing releases, booking venues, photographers etc

Service Desk Advisor

CMP — Tue, 15 Apr 2008 16:25:39 +0100

Job Title: Service Desk Advisor Purpose: Provide a single point of contact for the whole organisation, which ensures that they find the right person to help the user with their issue or request.

Report to: Service Desk Co-ordinator

Key Tasks:

Take ownership of all enquiries in order to resolve them to a high standard.
All details to be accurately recorded and logged onto our internal system and passed to the relevant members of the team.
Work closely with other colleagues in understanding the key performance indicators for the business.

contribute to taking inbound calls quickly and efficiently
business targets , SLA’s

Point of contact to receive enquiries about accreditaion and either deal with them or pass them onto the most relevant person/organization.
Issue monthly report on volume and type of requests, including any information on complaints.
Update weekly frequently asked questions.
Arrange public examinations – UK and Non UK requests.
Liaise with invigilators and venues for public examinations.
General Administrative duties for public exams.
Keep up to date schedule of useful people/websites.

Qualifications

Educated to degree level plus at least 1 years experience in a similar role

Skills

Competent user of Microsoft Application.
High level of written and spoken English.

Competencies

High Attention to detail.
Ability to maintain a positive outlook, resisting stress and working constructively under pressure.
Ability to maintain awareness of conditions or factors that affect customer needs and satisfaction.
Excellent communication skills.
Well organized.
Good professional telephone manner.
Enthusiastic.
Strong customer focus.
Present a professional image of the company and yourself.

Work accurately, be adaptable and have a positive attitude.

Property Manager

CMP — Tue, 15 Apr 2008 16:28:03 +0100

Our client is looking for people with experience of residential block management, you will be responsible for contracts and facilities management for commercial new build properties. The role is very much office based, though there will be occasional site visits. Their catchment area is currently Wales to the South coast and Kent to Cambridge so southeast based, though plans to expand into other areas, the role is very reactive to clients needs. On the IT side using ECS which is their industry specialised database, IT skills in Word and E-mail would be useful.

Credit Controller

CMP — Tue, 15 Apr 2008 16:35:56 +0100

____________________________________________________________________

MAIN PURPOSE OF JOB:

To ensure prompt collection of cash on ledgers assigned to achieve Company cash collection.

_____________________________________________________________________

MAIN DUTIES: To ensure prompt collection of cash. To ensure customer queries are processed and resolved in an efficient and timely manner. To raise credit notes/ invoices where necessary. To place accounts on stop and refer to Legal Department where necessary. To maintain ledgers assigned in accordance with procedures. To liase with Account Managers to ensure any issues are dealt with promptly and efficiently. To carry out any other reasonable job related tasks as the Company may require you to undertake from time to time.

Assistant to the Fees Manager

CMP — Tue, 15 Apr 2008 17:04:13 +0100

Job Description

Reporting to the Fees Manager

Candidate should be computer literate in Word and Excel and should have experience of Sage or similar company accounts package. Training will be given on our in-house system.

Project Cost Control

· Data input of weekly time sheets

· Preparing monthly reports

· Preparing ad hoc reports and enquiries

Departmental Filing

· Maintaining fee files

Invoicing

· Preparing invoices as Word documents from billings forecast and information on file.

· Maintain record of billings.

Receipts

· Match payments to billings

· Maintain record of receipts

Debtors Schedule

· Regular updating

Enterprise Sales Manager

CMP — Tue, 15 Apr 2008 17:11:28 +0100

Job Summary

To exceed the gross margin targets set

To develop and grow the Enterprise sales channel both in profile and across multiple business sectors

To manage and take full responsibility for the Enterprise Sales operation

Dimensions

Direct Reports: Enterprise Team – Internal & External Account Managers

Targets: Gross margin, product mix, Team activity levels, Customer attrition

Key Accountabilities

· Exceed the team’s incremental gross margin targets

· Retention of existing customers

· Continuous improvement on Customer satisfaction levels

· Develop the sales team into a consultative selling unit, focused on solutions that maximise the revenue and margin to the business

· Manage the direct Enterprise customers ensuring effective communication and support for the achievement of targets.

· Initiate and assist in the development of marketing plans to support the channels

· Initiate and assist in the development of campaigns to drive new product and service launches.

· Implement the business plan through the Enterprise sales team

· Contribute to the planning process for the next financial year.

· Implement and develop account management plans

· Initiate process and procedural improvements that result in improved sales performance and quality.

· Manage the sales team ensuring individual targets are set and reviewed.

· Ensure sales staff have performance reviews, key performance indicators set and that training is identified and implemented as required.

· Ensure timely and accurate sales and cost forecasts are produced on a rolling monthly basis

CANDIDATE PROFILE

Experience

Minimum 2-5 years sales experience in Business to Business Sales via Direct channels

Proven track record in managing direct sales personnel

Experienced in management of a team supporting existing account new business team

Experience addressing SME’s and Medium sized corporates across multiple sectors

Strong negotiation and account management skills

Strong evidence of consistently achieving targets, individually and with their team

Excellent Mentoring and Coaching training and skills

Desirable

Experience in Internet, web services, systems integration, networking, security or managed data solutions would be an advantage.

Education, Qualifications & Training

Essential

Qualified by performance, consistently over achieving the team target

Desirable

Educated to Degree or equivalent qualification LevelSale management qualification and training

Key Attributes:

Results Orientation

Demonstrates drive to achieve, or lead others to achieve personal and company goals and objectives. Ability to deliver targets. Has a track record of over achievement

Accountability & Managing Expectations

Exceed expectations. Demonstrates a high level of ownership for wide-ranging business critical processes and targets. Takes initiative in finding more effective ways of meeting objectives

Leadership, Team Management and Motivation

Continually motivates the team to meet stretching targets and align personal goals to the company goals. Comfortable working in a matrix management structure where results need to be delivered through cross functional team work Invests in the personal development of direct reports, supporting them to fulfil their natural ambitions and goals

Customer Focus

Actively seeks out and acts upon requirements of both internal and external customers. Ability to manage sales quality targets. Ability to champion the brand ensuring brand integrity and position is maintained and enhanced

Self Confidence

Belief in their own decisions and capability to accomplish and to select effective approaches to tasks and problems

Financial Understanding

A full appreciation of business finances, gross margin and cash flow and uses this skill to make informed decisions.

Self Development

Keeps up to date on industry developments, company products and services, Maintain and action ones own personal development needs and those of the team Aware of own strengths and weaknesses, building on the former and addressing the latter

Broader Contribution to the Company

Actively contribute to company meetings, Generate business development ideas in all areas eg products, marketing, pricing etc Maintain knowledge of market /technology developments and competitor movements Develop good working relationships with customer/supplier and internal departments

Personal Characteristics

Organised, disciplined (e.g. efficient time management) and conscientious about routine paper and process workAble to present the right image with customers and third party business relationships (appearance and behaviour)Team playerA capable ‘stand up’ presenter and trainerA capable field coach.Energetic, confident, outward going and good at managing both internal and arm's-length relationships Willing to take the initiative with people. Good listener. Has empathy.Career minded, ambitious and self-motivated

Complaints Manager

CMP — Thu, 17 Apr 2008 14:50:10 +0100

Role Summary

Reporting to the Customer Operations Director you will be responsible for the Complaints Management Process. You will be required to design, implement and co-ordinate an effective, company-wide process, in line with our internal strategy to provide outstanding Customer service, best practice and meet regulatory requirements for complaint resolution in accordance with FSA and FOS rules as well as Principle of TCF. You will liaise on a regular basis with the General Management Team to discuss and resolve negative trends and areas for concerns.

Key Responsibilities

Initial duties & requirements will be in line include:§ Managing formal and complex complaints through to a conclusion§ Prompt analysis of the causes behind complaints§ Implement a feedback mechanism, ensuring highlighted trends are resolved§ Work with all operational managers to agree a company-wide structure for ‘complaint champions’, ensuring all teams are focused on identification and resolution of complaints and providing a consistent and excellent level of service to our customers§ Monitoring and reporting on business performance in the area of complaints, highlighting areas for improvement and providing support to the relevant managers§ Keeping up to date with regulatory changes in respect of complaints, communicating relevant information internally and highlighted required changes

Participate in various meetings as deemed appropriate by your Line Manager

Key result areas § You will be expected to achieve a specified level of KPI (Key Performance Indicators) by the end of your probationary period ie adherence to schedules, quality of work, resolution of issues. You will be subject to periodic evaluation of the impartiality, standards and assurances of your work by Audit & Compliance§ Are demonstrating continual attainment & application of new knowledge & skills.An experienced Complaints Manager. Concentration, attention to detail and consistency in analysis are paramount. The ability to remain focused and to work on own initiative and remain a team player. Excellent communication skills both internally and externally, with the ability to provide succinct and sufficient responses. Confidence to hold an independent view, whilst influencing others on the ‘front line’. Forward thinking & proactive.

An experienced Complaints Manager. Concentration, attention to detail and consistency in analysis are paramount. The ability to remain focused and to work on own initiative and remain a team player. Excellent communication skills both internally and externally, with the ability to provide succinct and sufficient responses. Confidence to hold an independent view, whilst influencing others on the ‘front line’. Forward thinking & proactive.

Tthe successful candidate will have the right business ethos. This individual must be reliable, well presented & adopt professional standards in all dealings as the role will involve regular liaison with various areas of the business & with all levels of staffing.

Sales Executive

CMP — Thu, 17 Apr 2008 14:54:20 +0100

Sales Executive

Description
The sales executive position is responsible for the pursuit of profitable new business opportunities, within our target market, through telephone prospecting and the ongoing analysis of market and business trends. The consultative sales approach requires the use of solution selling techniques to develop customized responses to prospect and client needs. The sales approach includes the analysis of prospective client's business, definition of their international payment requirements, solution development and delivery, along with marketing new revenue generating products. The selling process will include building relationships for international payment and risk management services, the preparation of written proposals and presentations to senior decision makers. Sales executives will partner with the relationship managers to ensure seamless support for the client.

Requirements
The position requires a minimum of two years of account development experience, excellent written and verbal communication skills, and strong internet and computer skills. Previous experience with Goldmine is a plus.

Relationship Manager

CMP — Thu, 17 Apr 2008 14:59:58 +0100

Description

The relationship manager position is responsible for overseeing and growing an account portfolio of high volume clients using a range of tools to resolve account management and payment issues. There will be significant phone interaction with clients and documentation of orders. The position requires the ability to engage in a consultative sales process, analyze account activity and international payment needs to offer a range of appropriate solutions to support the client. Relationship managers are responsible for working closely with sales executives to ensure seamless support for the client. In addition, they develop proposals for key decision-makers to offer more appropriate solutions and analyze foreign payment needs to customize our web-based account management system. The relationship manager will be responsible for their individual portfolio growth and the retention of their client base.

RequirementsThe position requires a degree, a minimum of two years of relevant work experience, an appreciation of the power of technology and the internet, computer and keyboard skills, and general financial market knowledge.

Client Services Representative

CMP — Thu, 17 Apr 2008 15:07:48 +0100

Description

The client service representative is responsible for servicing client accounts by responding to incoming calls, taking orders and resolving account discrepancies. When market conditions dictate, they may also make approx 5-10% proactive calls to clients, for the purpose of arranging direct debits, promoting the link service (which is a free online service whereby clients can amend there account details on-line themselves) Working in a strong, supportive team environment, providing back-up support to the Senior Sales Executives and Senior Relationship Managers. Every morning they have a Daily Alert meeting, which makes all the staff aware of what the daily markets are doing in terms of currency rate changes. The position requires the ability to offer a range of appropriate solutions to support the clients needs along with the ability to multi-task while focusing on exceptional client service, by pro-actively informing clients when to buy, ie when currency rates are at advantageous levels, and risks involved if relevant.They use a bespoke package called “ROSE” which is their CRM data base package, this is updated with every incoming call / customer transaction, high lighting delayed payments, existing payments, and also generates payments. This software is similar to Goldmine, and full training will be given.Upon joining you will commence a 4-week training & induction program, this will explain the functionality of each dept, and is a great opportunity to meet the rest of the team. Progression, this organisation always promotes internally, and from this role the natural progression would be to the position of Relationship Manager, or alternatively Senior Sales Executive role.

Incentives – The dept manager often runs a monthly team incentive, whereby the person who achieves the best results, would be awarded a £50 gift voucher.

Requirements
1 – 2 years experience of telephone / customer service based B2B client services is required. Education Degree preferred though not essential, however a min of “C” grade GCSE Maths is required. Excellent communication skills and interest in current affairs/finance is required.

Tele-Appointment Maker

CMP — Thu, 17 Apr 2008 15:14:00 +0100

Main purpose of job:

· To conduct telephone prospecting and follow-ups and to make appointments for the Fleet Sales Manager.

· To control, manage and build the database and to ensure that all details are accurate and up to date Detailed key Tasks: · To identify appointments for the FSM with businesses in the Business sector or other markets as defined by the Fleet Sales Programme Manager · To prospect and cleanse any given data· To manage the database, ensuring that all contacts are up to date and have a relevant next action· To maintain regular contact with the FSM and to update all completed customer visit notes on the database· To update the FSM itinerary and send to the client weekly· To regularly complete and maintain all relevant paperwork and data associated with the FSE activity and customer contact· To pass any qualified leads to the client’s Fleet team where appropriate· To ensure that all Fleet Sales Managers are informed daily of appointments made or changed· To conduct marketing exercises to prospects where directed by the Fleet Sales Programme Manager· To Identify prospects that fall below the remit of the FSM and to pass to the FSM for distribution to the Dealership· To provide all information and reports within deadlines set by the Fleet Sales Programme Manager· To meet all activity volumes as detailed in monthly key performance indicators· To respond to any task, project or programme as directed by the Fleet Sales Programme Manager that may, from time to time, over-ride the priorities and key tasks above

Detailed Responsibilities

· To use a planned and agreed telephone sales process with all Business prospects that embraces the client’s brand philosophy, designed to achieve maximum results from available opportunities. This will include building rapport, qualification and appointment making· To maintain excellent relationships with all the client’s Business Finance personnel. To communicate with these in accordance with guidelines given by the Fleet Sales Programme Manager · To ensure that all Businesses prospected are databased accurately where appropriate within a Fleet platform. A database report to be generated for each customer or prospect appointed and forwarded to the relevant FSM in a timely manner· To attend meetings, reviews and training courses as requested by the Fleet Sales Programme Manager· To professionally and effectively represent the client, Business Finance and TTLTo maintain personal awareness of the client’s quality policies and procedures, and to at all times comply with the general and departmental procedures.

Technical Support Engineer

CMP — Thu, 17 Apr 2008 15:25:30 +0100

Purpose of the role:

To provide technical assistance to customers ensuring that the customers experience is smooth and efficient building confidence ensuring customer retention and creating opportunities for up sell and cross sell. To manage escalations to internal and external suppliers and support and train level 1 and 2 engineers

Main duties and responsibilities:

· Work as a team to deliver timely resolution to customer requests from telephone, email and automatically generated requests placed in Rainbow the task management system.

· Adhering to the Technical Support Centres practice and policy as presented by the team leader and senior management from time to time· The keeping of accurate and comprehensive records in Rainbow and any other tools· Flexible approach to the organisation and delivery of a wide variety of tasks as and when requested· Maintain a clean and tidy work environment and adhere to the company’s dress code as a minimum· Continue to acquire technical knowledge and practical application of products and services to the benefit of customers· Implement the call closing process· Maintain the pending tickets policy· Maintain an understanding of the internal escalation process· Take ownership of the requests and monitoring them until resolution using the “sticky ticket” process

Monitor all email inbox a minimum of 4 times a day

Essential Skills.

· Advanced call handling skills.

· Broad knowledge products and services and tools· Experience and knowledge of Rainbow or similar and its use including list management as specified in the technical support engineers handbook.· Proven experience of handling requests from channel partners and Enterprise customers· Capability to provide all testing required before escalating to other teams· Strong problem solving skills· Leadership skills· Crisis management skills

· Delegation skills, Mentoring skill.

Desirable skills.

· Advanced Router/firewall knowledge

· A good understanding of VPN’s, Cisco configuration knowledge

Customer Network Engineer

CMP — Thu, 17 Apr 2008 15:48:44 +0100

Description of Role and Responsibilities: Installation, configuration and preconfiguration of networking equipment for bespoke customer solutions. Core equipment provided being switches, routers, firewalls. We are a Cisco partner so main brand is Cisco. Other brands include Sonicwall and Fortinet firewalls, Draytek, Netgear and Linksys routers, HP Switches. Telephone and email support to Networking customers.Troubleshooting and resolving issues quickly and efficiently and escalating them when necessary.Logging calls with 3rd parties e.g. Cisco, Sonicwall and Fortinet on a customer's behalf.Ability to provide workarounds or temporary fixes to minimise customer downtime/inconvenience. Logging calls and taking ownership of problems. Passing on calls to colleagues for resolution in the event of being away from the office (holiday, projects, installations) Working as a team providing direct support to CNE members as well as other technical teams.Providing support and advice to pre-Sales and Sales Teams.Working with CRM, pre-Sales and Sales and customer for solution provision, project planning and project implementation.

Documentation of customer networks and projects both for customers and for internal use.

Technologies TCP/IP, IPSEC VPNs, IP routing protocols, VLANs, access-lists and security.Routing protocols e.g. OSPF EIGRP and an understanding of DNS, SMTP would be desirable. Occasionally some cabling is required, terminating network cabling to patch panels and RJ45/RJ11 crimping ServicesWAN; Leased Lines, LES10, SDSL, ADSL, ISDN, VPNs, security access-lists, webcontent filtering, some exposure to SMTP mail filtering using Blackspider

LAN services - VLANs, security e.g. access-lists, routing

Qualifications Required:

Preferably educated to a degree level

Cisco Certifications advantageous.

Driving License

Core Competencies and Experience Required: Fast learnerGood knowledge of Internet Services and their provisionProven Cisco experience a must.Ability to work as a team and sharing knowledge with others. Ability to work under pressure.Talking to customers, making recommendations to try and create more sales opportunities.

Ability to spot/design new product opportunities or solutions.

External Account Manager

CMP — Thu, 17 Apr 2008 15:54:05 +0100

Description of Role and Responsibilities

Responsible for actioning, planning and managing the activities as necessary to ensure renewals and sales targets are achieved, customer satisfaction is obtained, and that all sales objectives incorporated in company plans are achieved. To renew existing services, gain qualified leads and new sales opportunities by pro-actively contacting existing customers and prospective customers and for handling all the internal day-to-day activities required in managing designated customer accounts.

Key Responsibilities & Accountabilities

1. Develop business through increasing contacts with existing and prospective accounts to achieve sales targets as set by the company within your target area. 2. Create detail account development plans with Channel Partners via regular account reviews. 3. Recruit and train new Channel Partners and Agents. 4. Handle incoming enquiries and distribution of calls to relevant departments and individuals. 5. Handle incoming enquiries from Internal & External customer base and expedite activities required in managing these accounts as appropriate. 6. Resolve partner queries and assist the accounts department in the collection of monies. 7. Conduct face to face meetings with Channel Partners and their customers when required 8. Prepare customer quotations and proposals for new and ongoing enquiries. 9. Preparation of sales reports / sales forecasts as required and for sales meetings covering activity including number of calls made, value of quotations, and orders booked to demonstrate that activity and pipeline business is commensurate with reaching sales targets. 10. Ensure quotations, proposals and sales orders (including customer paperwork) are completed correctly and adhere to the current sign off limit and procedures. 11. Ensure that NetSuite and all other systems are operated and completed correctly and kept up-to-date in accordance with company procedures. 12. Assist the Company’s management, when required, during all stages of a marketing or sales campaign in the preparation, presentation and execution of said campaign and provide information as required.

New Business Account Manager

CMP — Thu, 17 Apr 2008 16:02:28 +0100

This company offer the provision of the end-to-end solution, working with clients to design, build, plan, install, project manage and support a complete solution that's right for your business. Their portfolio of data, voice and converged services stretches from simple products such as fixed lines, calls and connections through to sophisticated IP solutions such as MPLS.

The business is a fast moving dynamic converged solutions provider.

The clear objective and focus is to increase the size of the business three fold over the next three years. This will be achieved by organic growth and acquisition. To support this growth, the sales team is split into regional responsibilities with close working relationships with other parts of the group.

The Candidate

Due to continued expansion, we are looking for an enthusiastic & confident individual seeking to embark on a career within business to business sales. The role will initially involve selling our products and services to existing customers and ensuring renewal of annual contracts.

Ability to operate in a low maintenance manner within a regional role

Experience in working at all levels within the Enterprise space.

Minimum 5 years demonstrable experience selling converged solutions.

Understands the need for timely and accurate reporting

Activity driven

Experience in at least one sales methodology

Candidates must be eligible to work and live in the UK.

Commercially aware

Readily embraces change within a dynamic environment.

Understands the strategic nature of cross selling within the Group

Account Manager

CMP — Thu, 17 Apr 2008 16:14:43 +0100

Job purpose: The position reports primarily to a Team Leader and at times to a relevant Board Director. The purpose of the role is to ensure that client’s objectives are met on a day to day basis. The position will take responsibility for the execution of strategies developed (in consultation) by the Team Leader and a Board Director. The role will involve close client liaison and regular face to face meetings with clients on a regional and national basis. This position is a pivotal one in ensuring the delivery of high performance results on behalf of selected clients. 1. Key responsibilities and accountabilities1.1 Execute and deliver the client PR strategies on a day to day basis in accordance with KPI set by the client and senior agency staff. Prioritise and manage departmental activity in line with client demands and in response to team workloads. 1.2 Liaise with clients on a day to day basis, attend and present at client meetings and internal meetings with other company functions necessary to perform duties and aid client development. 1.3 Secure high returns on client investment i.e. media coverage, PR values, positioning features in both b2c and b2b environments.1.4 Manage and deliver launch events, media receptions, event content, guerilla marketing activity and promotional media campaigns e.g. print and broadcast media partners. 1.5 Develop and maintain systems to measure performance against established KPI criteria. Monitor performance (in relevant areas) according to agreed standards and take necessary action to communicate/advise/assist according to performance levels.

1.6 Brainstorm and develop creative PR strategies and one-off campaigns which set new benchmarks in creative delivery, positioning the agency as ‘head and shoulders’ above the competition. Create client presentations and manage the day to day marketing schedules required to meet our client’s strategies

1.7 Develop, manage and maintain suppliers for the agency ensuring that client objectives are being met in line with budgets. Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.

1.8 Manage and deliver weekly client status reports, prepare senior management reports for clients, research and prepare media reports, keep press cuttings reports up to date, ensuring that weekly and monthly evaluation takes place in accordance with client/internal reporting procedures.

1.9 Develop industry knowledge and skills pertinent to clients sectors, research client competition and advise clients and senior internal management accordingly. Research and maintain a high degree of ‘local/regional’ knowledge for relevant clients.

2. Key Skills and Experience Required 2.1 Excellent writing and superb media relations skills. 2.2 Extremely literate PC skills and well developed knowledge of Word, Excel and PowerPoint. 2.3 At least 4 years PR agency experience. 2.4 Proven experience in managing and developing staff. 2.5 Demonstrable budget planning and control skills. 2.6 Proven event management, launch promotions experience.

2.7 PR measurement and evaluation skills, using media database management

Customer Account Manager

CMP — Wed, 23 Apr 2008 11:10:01 +0100

Job Summary

Retention of current customers and Insurance sales. Maximising Business opportunities for the current customer base.

Major Responsibilities and Priorities.

Meeting targets in gaining new applications from current customers both reactively and proactively. Building rapport and gaining a customers trust by offering outstanding customer service and finding mutually beneficial financial solutions.Sales of credit protection and asset insurance in compliance with FSA regulations to agreed levels.FSA training will be provided. Deal making with customers and dealers to ensure profitable sales.

Key result areas.

To act in accordance with company policy and consistently achieve 100% accuracy and FSA compliance. To meet sales targets set by following a consistent approach in line with company guidelines. Conversion of settlement requests to proposals and payouts for new business.

Qualifications/Experience.

Senior High School education or GCSE Equivalent. Previous sales experience preferably in finance.

Knowledge.

Good working knowledge of MS Office applications. Skills/Abilities. Previous experience in sales environment (preferably finance related) Strong sales & negotiating skills. First class customer service skills and rapport building. Personal Qualities. Excellent communication skills – both written and verbal. Confident and persuasive telephone manner. Ability to think quickly and offer appropriate solutions. Motivated by target driven environment.

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CMP — Thu, 24 Apr 2008 09:48:23 +0100

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Senior Account Manager

CMP — Mon, 28 Apr 2008 17:03:58 +0100

Reporting to Client Services Director

Purpose of job: To manage all aspects of the client relationship, both new and existing whilst upholding the client brand

Accountabilities

• To establish business objectives for each client project and provide a full and detailed proposal that meets given budget, deadlines and which achieves the business objectives.• To build and maintain excellent working relationships with clients from a strategic as well as tactical point of view.• Build close relationships with clients to understand business objectives, standards required and anticipate needs.• To secure future business by recognizing opportunities for the client as early as possible, and by bringing the client’s capabilities to the attention of the client.• Understand that all information given by client is confidential.

• As the main touch point for the client ensure you are always available for the client.

Team

• Creates a good team spirit amongst all staff to ensure co-operation and efficiency at all times.• To be responsible for the client teams productivity, outlook and output, whilst achieving the highest possible standards.• To constantly monitor, liaise with and update all members of the project team on a regular basis.Professional• To manage client and the client project-related stress in a calm, positive, objective and constructive manner for the benefit of the client, the project and the client.

• Be aware of the client’s capabilities, brand ethos and client portfolio.

Admin

• Manage own time effectively and understand the need to prioritise tasks and resource.• Ensure the client administration procedures are being used properly.

• Assist with the client hospitality and entertainment events.

Personal

• Demonstrates self motivation and strives for continual improvement.• Challenges the process, identifies and actions realistic alternatives.• Leadership and management qualities should be shown at all times.

• Builds effective working relationships in an informal but professional atmosphere.

Communication

• Heads up pitches and presentations, representing the team and their work within agreed timeframe.• Identifies different client personalities and demands, tailoring communication to them effectively.• Supports change and a positive outlook at work.• Nurtures good communication internally.

• Understands when not to communicate.

Financial & commercial

• To be fully accountable for gross margin achievement.• Always thinks of cost savings without compromising quality.

• Ensure suppliers used are operating within jurisdiction.

Management and leadership

• Is responsible for motivation and personal development of staff.• Is aware of teams and own strengths and limitations and the impact on others.• Conduct 6 monthly appraisals on time and with the individual in mind.• Conduct all disciplinaries, promotions and salary reviews with support of line management.• Identifies gaps in staffing and discuss current and future requirements alongside business objectives andclient forecasts.

Senior Account Manager

CMP — Tue, 29 Apr 2008 10:09:28 +0100

PURPOSE OF THE JOB:

To effectively manage the development of existing and new client business to achieve the strategic goals and objectives of the company.

REPORTING RELATIONSHIPS:

Reporting directly to: Account Director

Indirectly to: Managing Director / General Manager Resource: Account Manager(s)

Working Interfaces: Account Management Team, Logistics Management Team, Finance / Accounting Personnel, Client contacts, Agency contacts, Suppliers & Third Party Companies.

ACCOUNTABILITY (OUTPUTS)

Develop new business and maximise existing business to impact on the gross profitability of the company.

KEY REQUIREMENTS The post holder must:

· Be experienced and knowledgeable in sampling / brand experience / sales promotion

· Be numerate, computer literate (Word, Excel & PowerPoint essential)

· Have an ability to command respect from all working interfaces.

· Possess analytical skills to problem solve and apply realistic and balanced judgement.

· Possess a high degree of organisational and administrative skills, with an attention to detail that is second to none.

· Have good, confident communication and presentation skills (both orally and written).

· Be able to effectively multi-task and meet deadlines.

· Possess good purchasing / negotiating skills

· Have a proven track record in business development

· Be an effective manager of people, ensuring objectives are achieved, and identifying development needs and solutions for their team members.

RESPONSIBILITIES (TASKS):

Plan and organise work to meet objectives / timings, delegating responsibility for tasks in the training and development of resource reports.

Establish and foster a sound working relationship with client contacts (both existing and new) and their respective agencies / suppliers.

Ensure client expectations are managed and achieved.

Keep abreast of the client’s business / industry and be aware of their problems and the competition.

Generate business from both existing and new clients

Ensure agreed performance standards are met by resource reports.

Ensure cost-effective management of internal resources.

Assist with the recruitment and training of new staff

Report regularly to the directors on training and development needs of resource reports and recommend training solutions where appropriate.

Supervise the preparation and presentation of proposals to client involving written documents, detailed budgets, visual concepts, draft copy / scripts, promotional and sampling mechanics.

Ensure efficient and accurate submission of schedules, timing plans, estimates, and contact and progress reports.

Provide monthly reports on billings and profitability.

Attend exhibitions/shows/fairs to seek new business, innovative ideas, premiums and offers for consideration when planning future proposals.

Contribute to improvements in efficiency and effectiveness of self, team and company.

Financial Coordinator

CMP — Wed, 30 Apr 2008 11:55:27 +0100

Reports to:            Financial ControllerRole SummaryProviding financial support for purchase and sales ledger function and supporting payroll function, providing financial management information and ensuring company complies with its legal obligations. Key Tasks
·                     Assisting in purchase ledger function as required, ie.
·                     Numbering and coding of purchase invoices·                     Circulating purchase invoices for authorisation·                     Entering invoices on Sage Line 50·                     Posting payments in Sage·                     Emailing BACS remittance advices to suppliers·                     Liaising with suppliers and keeping records up to date·                     Assisting in sales ledger function as required, ie.·                     Checking and printing sales invoices and supporting information·                     Raising credit notes·                     Producing monthly statements·                     Dealing with multi-currency invoices·                     Banking·                     Allocating cheques and BACS payments received to the sales ledgerChasing overdue accounts by telephone calls, email and sending out reminder letters·                     Investigating accounts and dealing with customer invoice queries·                     Ensuring ledgers are accurate and up to date·                     Producing aged debtor reports for credit control purposes·                     Supervising purchase and sales ledger clerks ·                     Paying UK and foreign creditors using Lloydslink·                     Banking reconciliations·                     Preparing journals·                     Assisting in preparation of monthly management accounts·                     Preparing VAT Returns·                     Maintaining the purchase, sales and nominal ledgers·                     Processing monthly payroll using Sage Payroll·                     Producing P45’s, P46’s, P60’s·                     Processing payroll year end·                     Liaising with government departments, responding to employee enquiries and creating ad-hoc reports from the payroll system·                     Administering expense claims·                     Administering petty cash·                     Administering corporate credit card statements·                     Posting expenses, petty cash and credit card transactions onto Sage ·                    Start records for all complaints received and pass them on to the relevant person to deal with them in accordance with the company’s complaints policy.
            ·         To review and action any complaints which may be assigned to this role.

    Qualifications·         AAT qualified (Association of Accounting Technicians) or equivalent or equivalent experience·         Ideally studying for ACCA or CIMA·         Payroll Management Skills ·         Intermediate Word and PowerPoint skills·         Advanced Excel skills·         Excellent command of written and spoken English·         Attention to detail·         Good time management skills·         Sage Line 50 and Sage Payroll·         Knowledge of statutory and regulatory obligations  Competencies·       Ability to work under pressure and to tight deadlines·       Ability to effectively plan, prioritise and organise·       Ability to behave according to high ethical business principles and company values·       Ability to develop mutually beneficial long-term business relationships

Financial Controller

CMP — Wed, 30 Apr 2008 14:09:54 +0100

Purpose of the role: Why does this role exist, what value does it add?

As Financial Controller of the business you will have full responsibility for all the financial and management reporting of the business reporting into the Head of Finance. An analytical mind and an ability to make important commercial decisions are key for this role.

Main duties and responsibilities: What does the jobholder have to do? · Monthly financial reporting for business unit & Group · Expense, accounts receivable and payable management · VAT & Taxation· Budgeting · Statutory Accounts · Annual audit preparation · Cash flow forecasts · Management of up to 6 members of staff · Ad hoc projects · The keeping of accurate and comprehensive records · Flexible approach to the organisation and delivery of a wide variety of tasks as and when requested

· Management of fixed assets register

People management: What are the key responsibilities of the role, supervisory responsibilities and breadth of management skills required?

· Day to day managing of finance department employees including appraisal and recruitment as necessary

Role management: What are the key responsibilities of the role? · Preparation of monthly financial information both internally & externally· Ongoing review of the financial operating system · Supervision of postings of sales ledger, purchase ledger and nominal ledger including maintenance· Ensure company’s expenditure authorisation procedures are followed · Supervision of debt collection and credit control · Manage and review where necessary commercial contracts needing financial approval

Knowledge / skills: What knowledge / skills are required to do the role? Judgement, initiative, analytical ability, knowledge of special working practices and work experience.

Essential:

·         5 +years of financial management experience, Analytical, Computer skills,Strong problem solving skills, Leadership skills, Crisis management skills, Delegation skills, Mentoring skills, CIMA, ACA, ACCA qualified or QBE
DESIRABLE:
·         Project Management skills, Previous Telco or Data experience, Degree in Finance or Business Studies
Personal Attributes:
·         High level of verbal and written communication skills
·         Ability to manage multiple tasks working to deadlines and committed dates·         Quick learner and able to acquires an retain commercial knowledge·         Self motivated and flexible

Scheduling Coordinator

CMP — Thu, 08 May 2008 17:30:35 +0100

Purpose:

Full responsibility for the planning of all course schedule and Instructor utilisation. Interactions with sales teams to fulfill all training requirements and to ensure effective use of Instructors and Training Centres.

Key Accountabilities:

Instructor Support·

Managing all Internal Instructor schedules – being responsible for the diary management and development of 70 Instructors (the company has 172 Instructors in total over 22 sites) as well as 60 freelance Instructors.
Allocating preparation time for Instructors and maintaining their records.
Responsible for ensuring adequate cover is provided for Instructor sickness and holiday requests.
Managing new Instructor inductions. This involves “buddying” them up with experienced Instructors, arranging for them to sit in on relevant courses
and organising team teaches.

Team Work

To maintain a good working relationship with the scheduling team and all other departments.
ProcessMaintaining in house system with up to date information i.e. courses codes.
Produce weekly scheduling reports to monitor all centres; Public, Closed and On Site Courses.
Negotiate prices with associate companies and freelance Instructors to gain the best possible rate while proactively monitoring all costs to the company and raising relevant purchase orders.
Monitor fill rates and revenue for all courses in order to maximise these, add extra dates as and when required.
Identify gaps in Instructor skill sets by using the company's skills matrix and put forward business cases to employ additional resource.
Monitor low/high fill courses and cancel low fill courses, notifying all Account Managers and their Customer Service Representative.
Ensuring all courses are scheduled correctly.

General

Dealing with internal and external telephone and email requirements, including enquiries from sales people.
Provide support to other scheduling areas when required.

Relationships:

Internal

Build and maintain relationships with Instructors.
Develop mutually supportive relationships with the rest of the operations team.External
Meet information requests from Group’s external clients, agencies etc
Working with our Third Party training partners.

Decision Making:

Must be able to make decisions and be accountable/responsible for them.

Qualifications/Experience:

Technical background i.e. helpdesk experience or technical recruitment background desirable.
Experience of working in a busy office environment is essential.
Good people management skills are essential and experience of team management would be beneficial

Skills and Knowledge:

Logical thinker who is willing to own and solve problems with the determination to find solutions.
Confident and outgoing.
Extremely pro-active.
Clear communication is a must as you will be taking enquiries from over 150 sales people.
Must have excellent organisational and planning skills with the ability to prioritise workloads, work methodically, accurately and effectively under pressure while maintaining a positive attitude.
Flexible and adaptable to change.
Must be able to remain calm at all times.
Thorough and detailed orientated.
Listens to and follows instructions to the highest level of accuracy.

HR Executive

CMP — Fri, 09 May 2008 11:12:42 +0100

To assist in the provision of effective HR support to the Company, managers and employees. Co-ordination of the operational HR activities to the highest standard, adhering to Company quality procedures.

Principal Accountabilities

1. Data Management & Qualityq Monitor HR processes, standard letters and templates and update as appropriate in line with quality procedureq Manage monthly updates of organisation charts and distributionq Monitor and update HR information held on Internet, Intranet and Quality driveq Ensure relevant communications are maintained with employees on maternity leave, sabbatical or long term absenceq Record sickness absence, produce and distribute monthly absence reportsq Conduct exit interviews, record and share feedback as appropriateq Process all employee changes on HRISq Produce accurate and timely reports upon request 2. Resourcingq Assist in the recruitment process, communicate with agencies and candidates as appropriateq Manage the speculative CV databaseq Conduct HR inductions with new starters 3. Training & Developmentq Co-ordinate employee training requests and liaise with training providers to schedule courses as authorisedq Ensure training evaluation forms are returned and feedback is recordedq Maintain accurate records of training completedq Monitor completion and return of employee P&D’s 4. Reward & Recognitionq Act as main point of contact for employee benefits queriesq Liaise with intermediaries for Company private medical and pensionq Record and administer employee awards via the Company recognition scheme, Exceeding Expectations including loyalty awardsq Assist in the administration of employee bonus/pay review processes 5. Administrationq Co-ordinate monthly payroll changes and ensure timely and accurate communication with the payroll teamq Follow appropriate HR processes for administration of starters, employment variations and leaversq Maintenance of the HR filing systemsq Provide telephone cover and respond to queries appropriatelyq Raise HR purchase ordersq General administration e.g. photocopying, filing and ordering of stationeryq To undertake any other reasonable duties and assist with additional projects as required

Client Service Representative

CMP — Mon, 12 May 2008 12:13:46 +0100

Description:

The client service representative is responsible for servicing client accounts by responding to incoming calls, taking orders and resolving account discrepancies. When market conditions dictate, they may also make proactive calls to clients. The position requires the ability to offer a range of appropriate solutions to support the clients needs along with the ability to multi-task while focusing on exceptional client service.

Requirements:

1 - 2 years experience of telephone based B2B client services is required. Education should be to degree level. Excellent communication skills and interest in current affairs is essential.

Finance Manager

CMP — Mon, 12 May 2008 15:17:50 +0100

Job: Finance Manager Reporting to: Managing Director Overall Purpose: Responsible for accounts departments, and management of four staff. CompetencyRequirements: Qualified to degree standard. High level of numeracy and literacy. Broad commercial awareness. A self-motivated, confidential and conscientious person with a methodical work ethic and ability to solve problems. IT literate. Current driving licence. Overall responsibility for smooth and accurate operation of accounting functions.Working closely alongside the MD, making recommendations for improvements to accounting and IT systems, driving through process of procedures under review. The role is both hands on and supervisory. q Supervision of the staff responsible for the Daily maintenance of sales, purchase and nominal ledgers and cashbook.q Production of monthly Financial and management accounts.q Preparation for annual audit and liaison with auditorsq Point of contact for auditors in relation to provision of information as requested To maintain corporate compliance with current statutory requirements. q Responsible for payment of VAT and submission of returns.q Submission of annual returns and maintenance of accurate records.q Checking and submission of tax returns; payment of corporation/income tax as necessaryq Liaison with Inland Revenue in all matters pertaining to payroll including inspections (Payroll outsourced) q Recruitment & training of new accounts personnel.Resolution of queries raised by Inland Revenue.

Project Manager

CMP — Wed, 14 May 2008 16:22:36 +0100

Position: Project Manager

Department: Finance

Main Job tasks :-

Management of customer projects

Act as the prime customer contact during the definition and delivery phases of projects

Production of pre, post and in life project documentation including resource cost breakdowns

Production of customer and internal project reports

Liaising (and leadership) with all teams within the provisioning process

Responsible for Risk, Issue and Change Management

Management of internal projects

Providing project management support to our pre-sales team

Key Accountabilities:

Ø Ensuring projects are delivered to time, quality and cost targets

Ø Pre-project scoping and documentation

Ø Effective management of project change and supporting the billing activities (accuracy)

The Candidate:

Ø Project management experience (2-3yrs) in telecoms ideally with experience delivering bespoke data solutions (IP WAN Networks, value £100k - £1m)

Ø Familiar with IP and Internet technologies

Ø A self starter with the ability to work with a minimum of supervision

Ø Able to motivate

Ø Able to work with / communicate with Management, Technical and Customers

Ø Prince2 Foundation level (minimum) Practioner preferredØ Clean current driving license

Ø MS Office / Project - Experienced in creating project plans, definition documents and tracking spreadsheets

Receptionist

CMP — Tue, 20 May 2008 11:48:54 +0100

Key Objectives

To provide a reception service and a range of administrative support services.

ROLE AND RESPONSIBILITY

To provide a professional, customer-focussed reception service, welcoming visitors and preparing refreshments for meetings.

To ensure that the reception area is kept neat and welcoming for all visitors and staff.

Maintain accurate lists of staff, visitors and contractors so that a log can be produced in the event of an emergency.

To answer telephone calls, taking messages and redirecting calls, asappropriate• To distribute incoming post daily.

To support all staff, visitors and contractors by answering general queries on a day to day basis.

To be trained in first aid and be the first port of call for help in anyaccident/emergency.

To collect all incoming faxes on machine and distribute accordingly.

To arrange services such as taxis, couriers, deliveries, catering, hotelaccommodation and flights.

To frank and bag up all outgoing post daily.

To ensure that appropriate levels of stationery and hospitality supplies are available at all times, ordering new supplies as required.

To establish a system for receiving goods and supplies and ensuring efficient despatch to the appropriate department.

Support the fire officer and ensure a smooth process for fire evacuation.

To maintain the various procedures for Reception duties • To issue ‘door dongles’ and manage building access via Net Access • To hand out portable projectors, training laptops and RegTime terminals and ensure they are returned.

Printing of customer invoices.

Other ad hoc duties as requested by the Office Manager.

PERSON SPECIFICATION

The successful candidate will have the following:

• Reception experience

• Good written communication and organisation skills

• Ability to work on multiple tasks

• Attention to detail reflected in your work

• Excellent time management

• Familiarity with email and word processing software

• Customer focused

• Working to tight deadlines

Technical Support Engineer

CMP — Tue, 20 May 2008 11:59:18 +0100

Main duties and responsibilities:

· Work as a team to deliver timely resolution to customer requests from telephone, email and automatically generated requests placed in Rainbow the task management system.

· Adhering to the Technical Support Centres practice and policy as presented by the team leader and senior management from time to time· The keeping of accurate and comprehensive records in Rainbow and any other tools· Flexible approach to the organisation and delivery of a wide variety of tasks as and when requested· Continue to acquire technical knowledge and practical application of the companies products and services to the benefit of customers· Implement the call closing process· Maintain the pending tickets policy· Maintain an understanding of the internal escalation process· Take ownership of the requests and monitoring them until resolution using the “sticky ticket” process

Monitor all email inbox a minimum of 4 times a day

Role management:

· Answering all incoming calls within an average of 20 seconds and to take ownership of the call, passing on calls that fall outside of their responsibilities or experience to level three and delegating simple ADSL requests to level one engineers

· The resolution for service requests for a broad range of products and services· The timely management of their own request list as allocated by the team leader or level three engineers from time to time· The escalation/consultation to level three engineers of any tickets not closed within two working days and any pending tickets older than 5 working days

· Receiving escalations from level one engineers and assisting with their training resolution or escalations as appropriate

Essential skills and experience.

· Advanced call handling skills.

· Experience and knowledge of Rainbow and its use including list management as specified in the technical support engineers handbook. Or experience of using another task management systems.

· An understanding of the internal escalation process or similar for other organisations

· Strong problem solving skills· Planning and management of workload

Understand the difference between LAN’s & WAN’s

· High level of verbal and written communication skills· Patient and capable of explaining technical issues to non technical people· Ability to manage multiple tasks working to deadlines and committed dates

Quick learner and able to acquires an retain a large varied amount of technical knowledge

Web Administrator

CMP — Thu, 29 May 2008 12:25:29 +0100

Our Client is recruiting for a brand new role, they are looking for a versatile individual who will be responsible for the day-to-day administration of their new web site.

They have used a web design company to do the back end work, and now need someone with good attention to detail to administer the front end on a weekly basis.

The site includes a facility to monitor service charge payments for their facilities management services these are received via the site and they needs someone to monitor these receipts.

The web administrator will also be responsible for creating a newsletter so they will need to have good creative writing skills, it will be their job to contact the site managers to discuss news stories about their various sites.

The role would suit someone with graphic design skills, as our client is keen to customise some of their clients “my account” pages, the initial web site changes would keep someone fully occupied for the first few months as the initial set-up of the individual site zones will require a fair amount of work. But the duties involved are more than just up-loading to the web site. It will also entail getting the information, from local authority webs sites etc. For each of the sites they manage. Discussing and editing site content will also be involved, so the individual will be able promote their ideas on what will be useful to add to the site.The website will need pictures of all the locations managed by our client, and the job will involve re-sizing photos and uploading them to the website.There is then the on-going administration of the site. Monitoring when new transactions have occurred and ensuring the appropriate action are taken.After this, creative skills will be needed for marketing and the creation of brochures etc.

Additional duties include assisting with marketing materials, brochures / e-mails / newsletters etc. The development of the role is really dependent on the individuals ability and creative ideas for enhancing marketing activities and the website.

Fleet Field Sales Manager x2

CMP — Mon, 02 Jun 2008 14:21:33 +0100

Main job function:· Operating within a defined territory, to generate fleet sales of New Vehicles to the SME sector by working with dealers in their local business market Key Tasks 1. Implementation of Manufacturers Fleet Programs, Processes and Commercial objectives through dealer network 2. Agree performance targets with dealers for local business sales 3. Review dealer sales activity and performance in their local business market and agree relevant actions with dealers to maximise their sales performance 4. Coaching and Training of Dealer Sales Force through joint sales activity to their local business market. 5. Provide accurate sales forecasts, information and reports within deadlines set as directed by the Program Management6. Maintain relationships and structured visit cycle with target customers to maximise sales Key Attributes· Previous success in B2B Sales within the Motor Industry· Has a passion for helping others achieve their potential· Results and goal driven· Team player· Can influence and communicate effectively at any level Innovative - able to recognise opportunities and develop ideas and strategies

Part-time Office Administrator

CMP — Wed, 04 Jun 2008 15:12:07 +0100

Hours Monday to Friday: 10am – 3pm

OUTLINE OF DUTIES

Client Liaison:

Liaise via telephone between the client and area supervisor/site supervisor/cleaners
All admin work within the office that is customer relate

Recruitment & HR Administration:

Prepare and place advertisements
Handle advert responses
Administer interviewing process
Starters/Leavers Reports
Updating holiday charts
Carry out HR Administration, e.g. type contracts, log holidays and other absences, arrange absence cover for Cleaners, administer health plan, update employee database -ACT

Accounts Administration:

Check information for correctness on timesheets at payroll month end
Posting payslips/P45’s P60’s
Petty Cash
Coding Invoices
Updating payroll/timesheets/sending out new ones
Updating Area Supervisors’ mileage forms

General Administration:

Book appointments and keep the office diary
Typing letters and general correspondence
General Administration support to the team
Stationary Orders
Site Stocks Orders

TYPE OF PERSON/ BACKGROUND EXPERIENCE

The ideal candidate must have very good administration skills with extensive knowledge on Excel and Word. Experience of working with a database is preferred, we use ACT database and training will be given. Excellent telephone/Customer liaison skills are required as we are very customer focused. Must be Conscientious with an eye for detail. Also an ideas person who will be encouraged to have their own input into the work. Must not mind working as part of a small team. This vacancy offers a challenge to join a company that is now extending and growing its business/customer base. The ideal candidate would have come from a general administration/customer service background. Would suit someone who has worked in a small to medium size company in a multi task role. Flexible approach required.

Client Project Manager - Maternity Cover

CMP — Wed, 04 Jun 2008 15:18:54 +0100

Job Outline – Client Project Manager

Direct Clients

Overall responsibility for communications with clients regarding courses / logistics.
Liaise with client / facilitator regarding availability for courses.
Confirm course date in writing with client. Confirm course date to facilitator.
Add sessions to master schedule.
Send pre-work if applicable
Raise ‘jobsheet’ for each class
Confirm venue / participant number with client.
Send Purchase Agreement if applicable.
Order materials for the course.
Call venue to ensure materials have arrived.
Check that venue has correct equipment / room layout.
Confirm that facilitator has accommodation / travel if needed.
Send facilitator ‘engagement letter’ confirming all details.
Sign off facilitator invoice and complete jobsheet. Pass to accounts. File copy of invoice.
Prepare expenses summary if applicable.
Complete revenue share documentation if applicable.
Complete feedback forms summary. E-mails results to client, facilitator and account manager. File feedback forms.
Update master schedules with average summary score.
Update master schedules with participant number.

Indirect

Once order has been received, order materials.
Create jobsheet.
Forward ‘tracking information’ to Business Partner.
Forward shipping cost to Business Partner.
Complete jobsheet and pass to accounts.
Chase Purchase Order information – complete jobsheet.
Send any electronic files as requested (once appropriate forms have been completed)

Misc

Answer telephones, take / pass on messages
Set up conference calls
Take post
Deal with general day to day client calls and e-mails.

Business & Partner Support Engineer

CMP — Thu, 05 Jun 2008 13:34:08 +0100

The Purpose of the Role:

To provide technical support for the products and services, including fully managed solutions, IP VPN, Wholesale ADSL, to the Resellers, Corporate and Wholesale of the B2B customers.

Key Objectives of the Role:

To provide 24/7 technical support and the necessary customer care to maintain the level of service as defined by the customer’s contract/SLA
To support customer services in escalations and tuition in support diagnostics
Working with customers to resolves issues around service delivery of products
Provide support for Partners and contact centres
Escalation point for Partners and contact centres were operations have been outsourced
Adhere to all Fault management and Jeopardy management processes

To adhere to all Safety and Security Policies

The Ideal Candidate will have the following Knowledge:

An understanding of most TCP/IP services e.g. DNS, STMP / POP mail

Understanding of Internet routing
IPVPN Technology - MPLS & BGP knowledge if possible
Understanding of ISDN and Leased Lines
Knowledge of IP addressing schemes

Knowledge of LLU (preferrable)

Key Responsibilities of the Role:

OOH 1st line support for Leased Lines, MPLS, les circuits and managed servers (web)
Provide front line Support to key Business and Resellers, via telephone calls, e-mails, RightNow and faxes and any other methods that may be used
Providing support for WADSL, SDSL, POP/SMTP mail, DNS queries and changes, Windows and Unix Wedbspace
Owning fault ticket and updating customer in line with SLA (minimum of once every 24hrs) and confirming resolution, ensuring all correspondance is logged in the fault ticket
Liaise with 3rd party suppliers and internal departments to ensure faults are progressed and resolved within SLA
Participating in 24/7 shift rota

Ensure all Planned Engineering Work and/or Major Service Outages notifications are raised in a timely manner, including phone messages, public tickets and briefings sent to Partners

The Ideal Candidate will have the following skills:

Strong customer focus
Professional telephone manner
Able to work as part of a team and able to build strong links with other departments
Computer literate MS Office
Demonstrate previous knowledge / experience of technical tasks such as dial up queries and DNS changes etc

Ability to manage mulitple objectives concurrently

Senior Business Partner Support Engineer

CMP — Thu, 05 Jun 2008 15:47:24 +0100

Key Objectives of the Role:

To provide technical support and the necessary customer care to maintain the level of service as defined by the customer’s contract/SLA
To support customer services in escalations and tuition in support diagnostics
Working with customers to resolves issues around service delivery of products
Provide support for Partners and contact centres
Escalation point for Partners and contact centres were operations have been outsourced
Adhere to all Fault management and Jeopardy management processes
To adhere to all Safety and Security Policies

Account Executive

CMP — Mon, 09 Jun 2008 12:58:34 +0100

Bonus for the role can be 50-80% of basic salary and is based on achievement of media profit target.
Core Role

· To place job advertisements on behalf of clients in the appropriate media.

· To provide a fast and accurate service to clients

· To manage and service a portfolio of clients.

Key areas of responsibility:

Media

· To undertake thorough media research in order to give the clients the best option and ensure the right advert is placed in the right media.

· To use all the available resources to select the right media including:

The media database

Media manager

Other key members of the team

· Regular contact with media representative and media houses to gain the information for the advertisement

· To accurately cost and size the advert ensuring that rates quoted are written on the job bag

· To inform clients of all the latest developments in the media where appropriate.

Client Management

· To understand each of the clients’ individual advertisement requirements in order to deliver a service that meets and exceeds their needs. E.g. Logos required, response paragraphs, special requirements

· To build a rapport on the telephone and by email with each of the clients

· To investigate and recommend additional services/solutions where appropriate in order to provide value added service

· Effectively communicate with clients to ensure any brief or instructions are correctly understood in order to produce adverts that match this requirement and are placed in relevant media.

Advertisement Process

· Using the Advertisement Process ensure that each advertisement is processed according to this manual.

· To learn and understand how to correctly open up, fill out and use the Job Bag

· To learn and understand the ADNET system and the subsequent invoice procedures

· To learn and understand how the studio works.

· Accurate proof reading of each ad is essential checking for errors, and details such as closing dates and telephone numbers

· When copy is supplied to the client via our copywriters copy should be checked against the Job description to ensure it covers all the key points before sending to a client.

· To manage the process from initial client brief to placing advert, ensuring all costs are accurately billed to maximise income.

· On job completion, ensure all relevant paperwork is up-to-date and filed away in the client file (blue labeled box files) plus job bags are filed in number order in the boxes upstairs.

· To respond to all invoice enquiries promptly to ensure no backlog of invoices.

· Double check all work to ensure accuracy so no write-offs occur.

· Ensure all costs are charged to the client (inc sending costs).

Suppliers

· Managing and briefing copywriters where appropriate

· Managing and briefing in the studio to ensure a timelines are met

Miscellaneous

Investigate and recommend additional services that the company offer.
To check through as many publications possible to spot ‘bad ads’.
To constantly be aware of media features in order to present them to clients.

Purchasing Assistant

CMP — Thu, 12 Jun 2008 11:31:30 +0100

JOB DESCRIPTION – PURCHASING ASSISTANT

Reporting to: Supply Chain Manager

Qualifications

Educated to A Level qualification

IT literate – experience of using MS packages including Access, Excel and Word

Experience of working in a purchasing / manufacturing environment

Experience of using a recognised ERP system highly desirable

Person

Minimum of 6 months previous purchasing experience

Confident and flexible individual, willing to learn and able to pick up new skills

Strong interpersonal skills, enabling the individual to work at all levels within anorganisation

Good time management skills, appreciating the importance of completing tasks bothin full and on time

Able to analyse data with a good attention to detail

Comfortable working autonomously, but open enough to ask for help when needed

Purpose of the role:

To support the procurement teams in supplying manufacturing departments with all necessary goods and services on time. In particular this will focus on sub contractassembly where suppliers are provided with a kit of parts in order to complete theirpurchase order.

Principle responsibilities to include:

Preparing kits of parts for issue to sub contractors

Generating material advice notes for any materials provided to suppliers

Raising purchase orders and sub contract orders for required goods and services

Faxing purchase orders to suppliers, and electronic filing of copies for future use

Recording purchase order acknowledgments received from suppliers

Expediting deliveries from suppliers, ensuring all goods are received on time

Communicating delivery status of items to all necessary members of staff

Receiving and answering purchasing queries from other areas of the business

Providing the Senior Buyers and Supply Chain Manager with ad-hoc reports

Sales Administrator

CMP — Thu, 12 Jun 2008 11:57:50 +0100

DEPARTMENT: COMMERCIAL OFFICE

RESPONSIBLE TO: SALES SUPPORT MANAGER

MAIN PURPOSE: SALES ORDER PROCESSING

MEASURE OF PERFORMANCE

1. Take enquiries and quotations from customers and advise prices and delivery in accordance. Accurately and efficiently recording and preparing information.

2. Enter quotations onto computer Accurately and efficiently.

3. Enter sales orders and acknowledge to customer in accordance with DP1503. Efficient completion of Sales Order procedure and acknowledgement to customers.

4. Liaise with the sales team over prices, to update and add to computer records. Development and maintenance of good working relationships with other staff members. Accurate and efficient data.

5. To effect order amendments To act as an Ambassador of the company at all times. Courteous telephone manner.

6. File customer correspondence. Accurate and regular implementation of filing system.

7. Request end user statements from customers where required. Efficiently, using tact and diplomacy when dealing with customers.

8. Marry-up copies of end user statements with customers orders and end user files. Accurately and efficiently

9. Liaise with manufacturing to establish new and revised delivery dates.Develop effective working relationships with internal departments.

10. To undertake other tasks as considered reasonable from time to time.Flexibility as a member of the commercial office team and ability towork to tight deadlines.

Litigation and Recoveries Collector

CMP — Thu, 12 Jun 2008 12:56:05 +0100

Objective:

To minimise migration of arrears accounts to 3 or more payments down and, at the same time, maximise collection’s activity on all accounts in arrears. To minimise losses and maximise revenue.

Collection of arrears on credit agreements by using all available means of communication to include field agents, solicitors, repossession agents, debt collection agencies and auction houses.

Primary Tasks:

· Work accounts in arrears via a computer system ensuring collections strategies and processes are adhered to.

· Collecting outstanding money using different tools such as telephone, letter, email and text.

· Making suitable short and long term arrangements within mandates

· Daily achievement of individual and team KPI’s in line with the current business plan

· Ensuring a high quality of service to all internal and external customers

· Responsibility and ownership of achieving overall team goals

· Working according to company values

· Look for ways to continually improve own performance within the team and other areas, putting forward improvement suggestions in a constructive manner.

· Participation in team meetings

· Instruct and liaise with all suppliers including repossession/field agents, various auctions and solicitors.

Processing of non contentious litigation claims

Skills:

· Team Player

· Listening

· Negotiation

· Organisational/Prioritisation

· Confident telephone manner

· Numeric and accurate

· Questioning skills

· Self Manager

· Basic keyboard skills

· Solution driven

· Resourceful

Probationary Requirements:

Pass in FSA regulations course
Achieve 85% pass rate in ROSS/Call audits.
KPI’s achieved in excess of 80%

KPI’s

You will be expected to achieve a specified level of KPI (Key Performance Indicators) by the end of your probationary period

Personal Qualities:

Delivering ResultsCommitment/Leadership/Communication/Teamwork/Business Knowledge

Motivation

Commitment

Flexibility

Valuing others

This role requires an enthusiastic, focused and determined individual who responds positively to targets. Confident and able to communicate well at all levels with the ability to think on their feet. Litigation and Recoveries specialists are expected to handle objections in a professional manner and provide win/win solutions..

Accuracy, rapport building and an in depth product knowledge is key to this role

Customer Network Engineer

CMP — Mon, 16 Jun 2008 12:19:40 +0100

Customer Network Engineer

Description of Role and Responsibilities: Field based and telephone support 50/50. Installation, configuration and preconfiguration of networking equipment for bespoke customer solutions. Core equipment provided being switches, routers, firewalls. Our Client is a Cisco partner so main brand is Cisco. Other brands include Sonicwall firewalls, Draytek, Netgear and Linksys routers, HP Switches. Telephone and email support to Networking customers.Troubleshooting and resolving issues quickly and efficiently and escalating them when necessary.Logging calls with 3rd parties e.g. Cisco, Sonicwall and Fortinet on a customer's behalf.Ability to provide workarounds or temporary fixes to minimise customer downtime/inconvenience. Logging calls and taking ownership of problems. Passing on calls to colleagues for resolution in the event of being away from the office (holiday, projects, installations) Working as a team providing direct support to CNE members as well as other technical teams.Providing support and advice to pre-Sales and Sales Teams.Working with CRM, pre-Sales and Sales and customer for solution provision, project planning and project implementation.

Documentation of customer networks and projects both for customers and for internal use.

WAN; Leased Lines, LES10, SDSL, ADSL, ISDN, VPNs, security access-lists, webcontent filtering, LAN services - VLANs, security e.g. access-lists, routing

Qualifications Required:

Previous experience in a technical support/engineering role.

Cisco Certifications advantageous.

Driving License - Role is 50% field based.

Ability to spot/design new product opportunities or solutions.

Sales Support Specialist

CMP — Tue, 17 Jun 2008 09:35:46 +0100

Responsible to: Corporate Sales Support Manager

Main purpose of the role:

To provide qualified appointments to the Corporate Sales Managers through the structured and planned use of the CRM platform, through maintaining minimum contact activity levels

Key tasks:

To achieve a team objective of prospect appointments split evenly between the 8 Corporate Sales Managers
To build strong relationships with key prospects and customers at all levels through regular and planned contact
To cleanse and maintain the core CRM database
To focus closely on the quality of the appointments made
To ensure confirmation of appointments is communicated in the appropriate and agreed manner to prospects and the Corporate Sales Managers
To work closely with Corporate Sales Managers to maximise their effective new business opportunities, including providing remote CRM update and e-mail support as required
To use a structured and agreed business sales process that embraces brand philosophy, and is designed to achieve maximum results from available opportunities.
To complete and maintain all relevant paperwork and data associated with CRM activity and customer contact, utilising processes and systems
To provide information and reports within the deadlines set
To support a Tender Monitoring process and the tender response process as required
To assist the team manager in providing Motability dealer support
To provide support to dealers and customers for the Driving School Programme, including development of a database, extranet updates, etc.
To provide information from the database to support mailing communications as required
To ensure input of customer survey results to the CRM database

Key responsibilities:

To conduct prospecting activity in line with objectives
To ensure that all prospects are contacted in accordance with an appropriate and agreed contact cycle, and that all details of prospects and customers are accurately recorded and maintained on the database
To develop and maintain a working knowledge in respect of their clients cars, products and services, processes and promotions, and to maintain an awareness of competitor products
To maintain an awareness of quality policies and procedures, and at all times to comply with the general departmental procedures.

The person:

Will have a proven success in a telephone based appointment making environment
Will be an excellent communicator with strong relationship building skills on a variety of levels
Must have self-motivation, drive and persistence
Will have good listening and influencing skills
Must be well organised
Will possess sufficient PC skills to be able to effectively use Excel, Word and browser based database/diary systems

Account Manager PR - Trade / FMCG

CMP — Fri, 20 Jun 2008 14:51:59 +0100

Account Manager Job Spec

Key PR duties

Client Relations

Develop excellent working relations and visibility with key middle / senior management personnel in client companies to both gain their trust and respect for the work that we do and to secure long term mutual business success
Maintain regular dialogue with the brand teams to ensure that we are up to date with current thinking and specific brand plans for possible PR exploitation
Get close to all relevant client market tracking data and trends to gain a deep understanding of the broader strategic issues that face them in terms of industry trends and competitive activity
Ensure smooth communication flow between the client in terms of meeting deadlines and delivering top quality written and verbal material
Follow best practise in leading status meetings and status reports and act independently from the Account Director as appropriate
Constantly look at means of merchandising our PR successes to a broader audience beyond your day to day contacts with the development of a regular communications tool
Prepare, shape and direct the annual PR planning days with clients

Media Relations

Draft, gain approval for and issue press releases and feature information for all key launches and initiatives
Challenge conventional thinking and traditional PR tactics and make sure that our team is coming up with pro-active ideas outside of the existing campaign
Regularly review client’s coverage to spot potential gaps in media support and address accordingly
Oversee all the logistics for trade press briefings / publishing house tours / one on ones e.g. booking venue, issuing invitations, arranging product samples and room decorations, handling presentations agency, putting together press packs
Meet regularly with key media in order to maintain an in-depth knowledge of their brand and to talk through potential new opportunities

Financial Management

Ensure excellent management of budgets and PO’s and monitor budgets on a monthly basis
Understand the construction of budgets within proposal writing

Team Management

Manage direct reports by acting as their sounding board and being involved in their personal development plans
Identify areas for improvement and recommend training programmes to address these
Nurture the growth of team members by creating opportunities in which they can showcase their expertise and ability to clients.

General

Be an integral part of the team to ensure the right culture is maintained in the office whilst not jeopardising levels of productivity
At all times maintain a professional and mature image in all circumstances and ensure adherence to the company’s value system

Account Executive

CMP — Fri, 20 Jun 2008 15:11:34 +0100

Account Executive Job Spec

Key PR duties

Client Relations

· Handle and act quickly and efficiently to enquiries from clients of all levels

Attend client meetings where appropriate and take and issue minutes
Help prepare for quarterly reviews and PR planning days to ensure everything is well organised
Develop good working relations with junior managers in the client companies, gaining their trust and respect for the work we do.
Ensure all clients plans are kept up to date to reflect changes in the clients marketing plans
Help develop the optimum communications tool to convey the success of individual PR campaigns back to the client
Scan in all client / competitive coverage and issue on day of issue
Update monthly Powerpoint coverage presentations to client

Media Relations

Draft press releases, gain approval and organise distribution to key journalists
Sell in to all media types and confidently discuss coverage opportunities with journalists to secure the best possible results for your clients
Prepare information for features and issue to relevant journalists with correct photography. Ensure feature information is constantly updated
Ensure feature schedule is kept updated
Organise photography to accompany releases and gain client approval
Handle colour separation requests from the media and work within an agreed budget
When needed recommend journalist gift ideas and source as appropriate
Help to arrange telephone interviews / one-on-one briefings where appropriate between the client and the journalists. Prepare Q’s and A’s document where relevant
Draft proposals for any branded initiatives which require some additional support over and above a press release e.g. one on one briefings or a publishing house tour
Manage all the logistics behind a product mail-out
Draft copy for advertorials and manage the interface with the specified title
Handle the booking and copy writing for reader giveaways
When required, co-ordinate logistics of organising a press briefing (e.g. sourcing and booking venue, liaising with journalists re: invites, arranging product photography & samples, shaping the presentation and pulling together press packs)
Regularly meet with representatives from the various media channels to ensure industry knowledge is as up to speed as possible and to discuss potential opportunities for your clients

General

Create ways in which we can “showcase” our results internally at the clients and to other clients
Contribute to creative ideas for a response to a pitch
Liaise with design agency over development of brochures, leaflets, etc
Flawlessly complete PO’s as required and feed them through to Account Manager in a neat and timely fashion
Buy products when needed, keep product display updated
Be an integral part of the team to ensure the right culture is maintained in the office whilst not jeopardising levels of productivity

Qualities of Individual

The ideal candidate should be:

Enthusiastic
Organised
Proactive
Excellent interpersonal skills
Excellent telephone manner
High attention to detail
Exceptional quality standards
Quick learner
Team player
Flexible
Competent in: Word, Excel, Power point
Ideally be able to use: Photoshop

Senior Account Executive- Consumer PR

CMP — Fri, 20 Jun 2008 15:22:41 +0100

Key PR duties

Client Relations

· Handle and act quickly and efficiently to enquiries from clients of all levels · Play a more active role in client status meetings by presenting on projects being principally led by yourself

Handle various client meetings on your own both by shaping the agenda and by issuing the minutes with clear action points.
Play a more leading part in the preparation of quarterly reviews and PR planning days to ensure everything is well organised
Develop good working relations with junior / middle managers in the client companies, gaining their trust and respect for the work we do
Ensure all clients plans are kept up to date to reflect changes in the clients marketing plans
Recommend on the optimum communications tool to convey the success of individual PR campaigns back to the client

Media Relations

Draft press releases, gain approval and organise distribution to key journalists
Prepare information for features and issue to relevant journalists with correct photography. Ensure feature schedule and information is constantly updated. Actively recommend opportunities for client participation in more “lateral” features
Lobby the journalists to consider different feature types or to extend the definition of the feature to be able to include your clients’ brands
Organise photography to accompany releases and gain client approval
Handle colour separation requests from the media and work within an agreed budget
When needed recommend journalist gift ideas and source as appropriate
Help to arrange telephone interviews / one-on-one briefings where appropriate between the client and the journalists. Prepare Q’s and A’s document where relevant
Draft proposals for any branded initiatives which require some additional support over and above a press release e.g. one on one briefings or a publishing house tour
Manage the implementation of these plans and be instrumental in making them successful
Draft copy for advertorials and manage the interface with the specified title
Handle the booking and copy writing for reader giveaways
When required, draft a proposal for a full scale press briefing including breakdown of budgets
Co-ordinate logistics of organising a press briefing e.g. sourcing and booking venue, liaising with journalists re: invites, arranging product photography & samples, shaping the presentation and pulling together press packs
Regularly meet with representatives from the various media channels to ensure industry knowledge is as up to speed as possible and to discuss potential opportunities for your clients

General

Where relevant, ensure any direct reports are well nurtured and developed to help increase their experience and confidence and create ways in which they can showcase their ability to clients

Contribute to creative ideas for a response to a pitch.

· Flawlessly complete PO’s as required and feed them through to Account Manager in a neat and timely fashion · Start to complete invoices for your projects and track actual spend versus agreed budget

Be an integral part of the team to ensure the right culture is maintained in the office whilst not jeopardising levels of productivity

At all times maintain a professional and mature image in all circumstances and ensure adherence to the company’s value system

Qualities of Individual

The ideal candidate should be:

Enthusiastic
Organised
Proactive
Excellent interpersonal skills
Excellent telephone manner
High attention to detail
Exceptional quality standards
Quick learner
Team player
Flexible
Competent in: Word, Excel, Power point
Ideally be able to use: Photoshop

Telesales Executive

CMP — Tue, 24 Jun 2008 10:11:39 +0100

Reporting to: Telesales Team Leader

Job Purpose:

To make outbound sales calls to prospects to sell public training courses through campaigns with specific sales objectives.

Key duties and responsibilities

To call lists of prospects and sell public courses, certificates, professional qualifications and other related product
Tracking all calls and outcomes on the contact management system
Building an understanding of customers’ needs and priorities in order to accurately evaluate and satisfy their requirements
Identifying potential improvements to ensure the continuous improvement of service levels and adherence to the Quality Standard
Data capture and database hygiene on day to day basis ensuring growth of the database from key organisations
Feedback to marketing on how campaigns, new products and web developments are received
Carry out basic research with key contacts on behalf of product development team
Enhancing the reputation of the company through professional and respectful telephone contact
Any other tasks and activities as and when required in line with the above job purpose